Dynamics 365 Contact Center Solutions Architect
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5d ago
The date the source published, not the day we noticed it (2026-10-28). Last seen at its source 1h ago.
We have tracked this listing since 28 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Argentina, Peru, Colombia, Brazil, Chile, Mexico
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $3,250–7,250/mo
Middle 50% of 69 listings that do state pay — Engineering · all levels · LATAM · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 5d ago · last seen 1h ago
The listing
Remote | Hourly Consulting
Description
Xenon7 is looking for a senior Contact Center AI Solutions Architect with deep hands-on expertise in Dynamics 365 Contact Center and Microsoft Copilot Studio.
You will work alongside our team to assess opportunities, lead technical discussions, and define implementation approaches for AI-powered customer service solutions.
This engagement will initially focus on technical advisory and presales discussions, with the potential to support implementation projects as opportunities develop. It is an hourly consulting opportunity; ongoing hours and future project scope will depend on confirmed needs.
Responsibilities
- Participate in discovery and technical meetings, translating customer service needs into practical solution architectures.
- Define implementation approaches using Dynamics 365 Contact Center and Copilot Studio.
- Advise on conversational AI experiences across voice and digital channels, including automated workflows and handoff to human representatives.
- Assess integrations with CRMs, enterprise systems, knowledge sources, APIs, and existing contact center platforms.
- Explain technical tradeoffs, platform capabilities, limitations, and delivery considerations to technical and business stakeholders.
- Help scope potential projects, identify dependencies, and estimate implementation effort.
- Support future proofs of concept and implementations as projects are confirmed.
Requirements
- Demonstrated hands-on implementation experience with Dynamics 365 Contact Center, including relevant Omnichannel capabilities.
- Deep expertise in Microsoft Copilot Studio, with experience building, integrating, testing, and deploying conversational agents.
- Practical experience with contact center workflows, including routing, escalation, and transfer to human representatives.
- Experience integrating agents with enterprise data and systems through APIs, connectors, or custom integrations.
- Strong solution architecture skills, including security, governance, deployment, and operational considerations.
- Proven ability to lead client-facing technical discussions and explain complex solutions clearly.
- Excellent spoken and written English.
- Availability for initial meetings within the next two weeks and willingness to work on an hourly consulting basis.
Preferred: Experience with voice agents, conversational IVR, Azure AI services, and technical presales or proofs of concept.
Benefits
- Remote engagement with flexible location; professionals based in LATAM and North America are particularly encouraged to apply.
- Hourly compensation of up to USD $50, depending on experience.
- Opportunity to shape enterprise contact center AI solutions alongside an experienced technical team.
- Exposure to emerging conversational AI capabilities and complex integration challenges.
- Potential for continued consulting and implementation work as projects develop.