Stop applying to remote jobs that are already dead.
Every listing shows the evidence: when we last checked it, how, and when it was posted and closed.

All listings

Lodgify via Lever

Payment Collection Specialist

Spain Level not stated
still open verified 1d ago posted 17d ago seen 1h ago
Apply at jobs.lever.co

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

Posted 17d ago

The date the source published, not the day we noticed it (2026-10-15). Last seen at its source 1h ago.

We have tracked this listing since 28 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.

Is it remote?

Marked remote on the employer's board

Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.

Who may apply?

Spain

The description states no restriction of its own. This is the source's own tag.

Skills named in the ad

Customer SuccessNegotiation

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

The listing

⭐ Who we are
 
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
 
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ Role Overview:

We are looking for a Payment Collections Specialist to join our Customer Success team in a hybrid position. This role is critical to improving company revenue by ensuring customer retention and managing collections effectively.
As a Payment Collections Specialist, you will handle customer retention efforts, manage collections, and support account upgrades. Your responsibilities will include resolving customer concerns, negotiating tailored retention solutions, and maintaining strong relationships through proactive communication.

⭐ How You’ll Make an Impact:

  • Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions.
  • Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes.
  • Identify upsell opportunities and offer relevant account upgrades.
  • Assist customers with billing inquiries and payment issues via phone, email, and chat.
  • Most interactions will be conducted by phone, but you will also assist customers via email and chat.
  • Collaborate across teams to report issues, suggest product improvements, and contribute to key projects.
  • Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship.
  • Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up.
  • Use negotiation skills to address customer concerns and provide the best solutions for both parties.
  • Adhere to established procedures while demonstrating independent problem-solving skills. Maintain active engagement with the team through chat and other channels to ensure collaboration and support.

    • ⭐ What Makes You a Great Fit?:

  • Minimum 2 years of experience in a related role.
  • Confident and proactive in engaging with customers over the phone.
  • Fluent in English (excellent written and verbal communication skills).
  • Customer retention experience is ideal but not mandatory.
  • Sales-related experience is a plus.
  • Excellent organization and negotiation skills.

    • ⭐ Bonus Points:

  • Additional languages like German, Italian or French!
    • Why you’ll love us:
    You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
     
    What's in it for you?

    🏠 Remote Flexibility: The freedom to work from home.

    🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.

    🛡️ Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.

    💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for meal costs (up to €220/mo) and public transport (up to €136/mo).

    🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.

    🇪🇸 Language Learning: Free Spanish classes.

    🤑 Referral Program: Cash rewards for bringing in new talent.

    ✈️ Annual Offsite: We bring the whole team together in Barcelona once a year for an unforgettable company offsite!

    🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.

     
    So, what are you waiting for? Apply now!
    All applications and CVs must be submitted in English 😉
    Apply at jobs.lever.co

    At Lodgify