Technical Support Specialist UK
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 23h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-29). Last seen at its source 2h ago.
We have tracked this listing since 29 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
REMOTE, United Kingdom
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $70.2k–112.5k/yr
Middle 50% of 21 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 4d ago · last seen 2h ago
The listing
Do you consider yourself as someone with excellent customer service skills? Do you possess the super hero ability to effectively explain, using your amazing communications skills, technology in non-technical terms? Lightspeed Systems is looking to hire a Technical Support Specialist to join our Customer Service organization. In this remote role, you'll be responsible for troubleshooting and supporting end users on a variety of issues in our mission to keep kids safe in school.
ABOUT THE JOB:
As a Technical Support Specialist, you will provide front-line technical support across Lightspeed’s product suite. You’ll work directly with customers to diagnose issues, guide product configuration, and collaborate with Product and Engineering teams to resolve complex challenges.
This role combines technical troubleshooting, customer service, and cross-functional collaboration in a fast-paced SaaS environment.
About the Role
- Provide technical support to customers through phone, email, chat, and other support channels.
- Troubleshoot software, device, networking, and configuration-related issues across Lightspeed products.
- Communicate proactively with customers regarding issue status, solutions, and best practices.
- Assist customers with product setup, configuration, integrations, and ongoing usage.
- Document, prioritize, and escalate product issues when necessary.
- Monitor support queues and ensure timely resolution of customer requests in accordance with service level agreements.
- Collaborate with Product and Engineering teams to identify trends, recurring issues, and product improvement opportunities.
- Maintain accurate case documentation and troubleshooting records.
- Test and validate fixes, configurations, and product updates as needed.
- Stay current on Lightspeed products, operating systems, networking concepts, and industry technologies.
- Contribute to knowledge base articles and internal documentation.
- Support team initiatives and additional projects as assigned.
ABOUT YOU:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 6+ months of technical support, help desk, or customer support experience.
- Strong troubleshooting and problem-solving skills.
- Familiarity with Windows and macOS operating systems.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Excellent organizational skills and attention to detail.
- Customer-first mindset with a passion for delivering exceptional service.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Team-oriented with a collaborative approach to problem solving.
APPLICATION REQUIREMENTS INCLUDE:
- This position requires current, permanent authorization to work in the United Kingdom. We are unable to sponsor or support visa sponsorship now or at any point in the future, including transfers or extensions of existing sponsorship.
- We require all qualified applicants, as part of the application process, to complete a set of assessments. Please watch for a link in the next few days, following the submission of your completed application.
ABOUT US
With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.
We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country.
ABOUT OUR ATX HQ
If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.
- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly