Cloud Platform Engineering Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-29). Last seen at its source 1h ago.
We have tracked this listing since 29 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Colombia (Remote)
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Colombia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $32–62/hr
Middle 50% of 22 listings that do state pay — Engineering · all levels · Colombia · USD/hour. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 4d ago · last seen 1h ago
The listing
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As part of the Product Engineering organization, the Cloud Platform Engineering Manager will lead a team responsible for building, operating, and continuously improving cloud platform capabilities that support highly available, scalable, and secure services.
This role blends hands-on technical leadership with people and operational management. You will be accountable for platform reliability, execution excellence, and team growth, while partnering closely with Product Engineering, Platform, and SRE leaders to deliver resilient cloud infrastructure at scale.
The ideal candidate is a strong technical leader with production experience, a passion for operational excellence, and proven ability to mentor engineers and drive outcomes in fast-paced environments.
The position involves shift-aligned coverage with U.S. Pacific Time hours and ownership of an on-call rotation, including escalation management.
Key Responsibilities:
- Own the reliability, availability, and performance of cloud platforms supporting production services.
- Provide technical direction and review for architecture, automation, and operational improvements.
- Drive continuous improvement in reliability metrics such as availability, MTTD, MTTR, and incident reduction.
- Lead, mentor, and grow a team of DevOps engineers through coaching, feedback, and career development.
- Foster a culture of ownership, accountability, learning, and operational excellence.
- Support hiring, onboarding, performance management, and succession planning.
- Balance workload, shift coverage, and on-call rotations to maintain team health and sustainability.
- Own incident response processes, including escalation, coordination, and communication.
- Work closely with Product Engineering, Platform, SRE, and Delivery teams to enable fast, reliable software releases.
- Establish and evolve operational processes, runbooks, and documentation standards.
Requirements:
- 8–12+ years of experience in software engineering, DevOps, SRE, or production operations.
- 3–5+ years of experience leading or managing engineering teams (formal or technical leadership).
- Strong hands-on background supporting production systems and incident response.
- Experience operating and managing public cloud platforms (AWS, GCP, OpenStack); data center experience preferred.
- Deep understanding of:
- Infrastructure as Code (Terraform, Ansible)
- Containers and orchestration (Kubernetes, Helm, Docker)
- CI/CD pipelines and Git-based workflows (e.g., GitLab)
- Networking, databases, and distributed systems
- Proven ability to balance hands-on technical depth with people and delivery management.
- Excellent communication, stakeholder management, and decision-making skills.
- BS in Computer Science or equivalent practical experience.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.