Bilingual Customer Service Representative - (Dutch Speaking)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked just now — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 8h ago
The date the source published, not the day we noticed it (2026-11-03). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Suriname, Aruba, The Netherlands, Belgium, Spain, Portugal
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay, by region:
- Europe $76.5k–123k/yr (17 listings, all levels)
- LATAM $1,200–1,500/mo (31 listings, all levels)
Middle 50% of Customer listings that do state pay in each region, in the currency most of them state. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 1h ago · last seen just now
The listing
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
Job Summary
We are looking for a reliable, customer-focused Dutch-speaking Customer Support Representative to support a renovation business by managing incoming calls and messages during opening hours.
You will be the first point of contact for customers, ensuring every inquiry is handled professionally, recorded accurately, and directed to the right person. Rather than simply forwarding messages, you will take ownership of the customer interaction, provide clear next steps, and book calls with the relevant team members.
This role is ideal for someone with customer service or call center experience who is comfortable using CRM software and can remain calm and organized when handling customer concerns.
Key Responsibilities
- Answer incoming calls and messages promptly during opening hours, ensuring customers can speak with a real person.
- Listen carefully to customer inquiries, take clear and accurate notes in GoHighLevel, and explain what happens next.
- Route inquiries to the appropriate team member, including sales, the project coordinator, or the business owner.
- Book calls directly into the relevant person's calendar instead of simply forwarding messages.
- Identify and immediately escalate urgent issues on active renovation projects, such as water leaks, incorrect materials, or wrong tiles installed on-site.
- Follow the client's written manual and established procedures when handling customer interactions.
- Ensure every customer inquiry is followed up on and resolved or handed over appropriately.
- Maintain clear communication with the internal team to ensure customers receive timely updates.
Requirements
- Previous experience in customer service, a call center, or a customer-facing support role.
- Fluent in Dutch, with the ability to communicate clearly and professionally with customers.
- Calm, friendly, and confident on the phone, including when dealing with frustrated customers.
- Strong listening skills and the ability to take accurate notes while managing conversations.
- Comfortable using software and digital tools; previous CRM experience is an advantage.
- Experience with GoHighLevel (GHL) is a significant plus.
- Reliable, organized, and proactive, with a strong sense of ownership over customer inquiries.
- Able to follow written procedures while using good judgment to identify urgent situations.
- Strong follow-up skills and a commitment to ensuring no customer inquiry gets overlooked.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement