Senior Customer Success Manager
Posted 1,480 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 3 hours ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1480d ago
The date the source published, not the day we noticed it (2022-08-26). Last seen at its source 3h ago.
Is it remote?
Remote, US
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $105k–157.5k/yr
Middle 50% of 41 listings that do state pay — Customer · Senior · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 29d ago · last seen 3h ago
The listing
We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket.
At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform.As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket. You will be responsible for building strong, long-term relationships, identifying opportunities for expansion, and proactively addressing challenges to ensure customer satisfaction and success.
You will:
- Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels
- Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals
- Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions
- Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more
- Identify expansion opportunities and manage upsell initiatives
- Proactively monitor account health to identify risks early and be proactive at mitigating churn
- Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams
- Contribute to process improvements by helping to define and refine customer success workflows and best practices
Who we’re looking for:
- 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment
- A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes
- Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors
- A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy
- Strong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast-paced environment
- Excellent written and verbal communication skills—you will be the primary point of contact for your accounts and must communicate clearly and effectively
- Analytical skills—you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers
- Solid project management experience to ensure smooth customer onboarding and ongoing success
- Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business
- Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams
Nice to have:
- Previous experience in sales
- Previous experience in marketing (Growth/Performance)
- Experience working in a high-growth startup environment
- Familiarity with remote-first work practices
- Knowledge of the outbound sales industry, trends and solutions in the market
- We are a post-Series A start-up
- We are backed by YCombinator
- Fast growing startup with product market fit
- Founders also created https://fermatslibrary.com
- You can listen more about us here: https://bit.ly/2W7fVDR
- Nice work environment
- Competitive Salary
- Health Insurance
- Stock Options
- Annual Company Trip in a secret location
- and more!