IT Support Lead - Global, Remote
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-11-04). Last seen at its source 3h ago.
We have tracked this listing since 4 Nov 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $151.5k–235.8k/yr
Middle 50% of 241 listings that do state pay — Engineering · Lead · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 1d ago · last seen 3h ago
The listing
TJM Labs builds AI-driven automation that strips away the repetitive, error-prone tasks slowing pharmacies down so teams can focus on patient care. Our bots handle prescription intake, fax processing, insurance workflows and more, helping pharmacies scale efficiently without adding headcount.
TJM Labs is looking for an IT Support Manager to build and run IT support for the machines and infrastructure our bots depend on at customer pharmacies.
You will own the setup, monitoring and uptime of the machines our bots run on, and you will continue to build out the IT team as we grow. You will sit within the Customer Success team, with support from our engineering infrastructure team.
What You'll Do
- Set up and maintain customer machines, both physical and virtual, for our bot deployments
- Own 24/7 monitoring and uptime for the machines our bots run on, and set up on-call coverage
- Take customer calls to explain our IT setup and requirements across all of our divisions
- Manage and grow the team over time
Requirements
- 3+ years in IT, systems administration or infrastructure, including 1+ years leading a team or function
- Hands-on experience setting up and supporting Windows machines, both physical and virtual (VMs or remote desktops)
- Experience with remote access, credentials and authentication, including VPN, MFA and access management
- Experience monitoring systems and running uptime for production workloads, ideally with 24/7 coverage
- Comfortable on customer calls: you can explain technical requirements clearly to non-technical staff
- Strong ownership and a bias toward documenting and automating repeat work
- Fluent English and comfortable working remotely with overlap with US hours
Nice to Have
- Experience in pharmacy or healthcare IT, including HIPAA-aware environments
- Experience with endpoint management and monitoring tools (such as Intune, Jamf, Datadog or similar)
- Experience building an IT function from scratch at a growing company
Benefits
- Fully remote work environment.
- Competitive compensation.
- Meaningful projects with direct business impact.
- High ownership and autonomy.
- Opportunity to work with AI-driven technologies and modern development tools.
- A collaborative team focused on solving real problems for healthcare customers.