Nuvei
via Workable
Client Support Specialist - Nuvei
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 89d ago
The date the source published, not the day we noticed it (2026-06-18). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Colombia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,325–1,400/mo
Middle 50% of 15 listings that do state pay — Customer · all levels · Colombia · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 19d ago · last seen 2h ago
The listing
Client Support Specialist
Bogotá, Bogota, Colombia
Remote / Hybrid
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.
WE ARE NUVEI. Nuvei the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we believe in diversity and inclusion, so we encourage people with disabilities who meet the job requirements to apply. We are committed to providing reasonable accommodations to facilitate participation in the selection process and the performance of the job. We live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey.
Your Mission
A Client Support Specialist is a friendly, diligent, and tech-savvy professional with availability during business hours. Client Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.
Key responsibilities include, but are not limited to:
- Shifts: 8:00AM-6:00PM EST, 11:00AM-8PM EST
- Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals.
- Answer inbound customer service and technical support calls from our customers.
- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasionally critical or difficult situations.
- Ensure timely and effective resolution of customer service and payment requests.
- Identify trends and report them to promote continuous process improvement.
- Perform any other related tasks deemed essential to the company's success and our customers satisfaction.
Qualifications include, but are not limited to:
- Enjoys working within a team while delivering on accountabilities
- Values creating high-quality work
- Executes on well-documented processes and investigates solutions when there is a gap in process documentation
- Energized by professional skill development and learning opportunities in general
- Proud of problem-solving ability
- High school diploma or equivalent
- Fluent in English & Spanish
Working Language
· English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
· Spanish (written preferred and spoken required)
Benefits
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.