Lone Wolf Technologies
via Lever
Gainsight CS Operations Analyst
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 17d ago
The date the source published, not the day we noticed it (2026-08-28). Last seen at its source 2h ago.
Is it remote?
Toronto, ON (Remote)
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Toronto
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $136.8k–203.8k/yr
Middle 50% of 55 listings that do state pay — Operations · all levels · Canada · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 11d ago · last seen 2h ago
The listing
Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base. As part of that transformation, we are implementing Gainsight CS, PX, and Skilljar to strengthen customer health management, digital engagement, adoption, and retention.
We are seeking an experienced Gainsight Administration / Operations expert to serve as the technical owner of the platform who will build the operational foundation for our future-state Customer Success model.
Reporting to the Vice President of Customer Success, this is a hands-on role for someone who has previously built, configured, and managed Gainsight in a complex SaaS environment. The ideal candidate brings deep technical expertise in Gainsight CS, strong Journey Orchestrator experience, and the ability to translate business requirements into scalable workflows, automation, reporting, and customer journeys.
ESSENTIAL RESPONSIBILITIES & DUTIES:
- Serve as the primary administrator and technical owner of Gainsight CS.
- Configure and maintain Gainsight objects, fields, layouts, permissions, health scores, CTAs, playbooks, Success Plans, reports, dashboards, and automation.
- Build and manage Journey Orchestrator programs, including audience criteria, branching logic, triggers, and automated communications.
- Partner with Customer Success leadership to translate customer journey and lifecycle strategies into scalable Gainsight workflows.
- Build and maintain Rules Engine configurations, data transformations, reporting logic, and automated customer health and risk signals.
- Partner with other system owners to integrate and operationalize customer data within Gainsight.
- Support the integration and use of Gainsight PX and Skilljar as part of broader digital adoption and customer education motions.
- Establish platform governance, documentation, testing, change management, and administration standards.
- Train and enable Customer Success users while continuously improving workflows and reducing administrative friction.
REQUIREMENTS:
- 3+ years of hands-on Gainsight administration experience in a production environment.
- Demonstrated experience building a Gainsight implementation, not simply using Gainsight as an end user.
- Deep hands-on experience with Journey Orchestrator, including building multi-step automated journeys, participant logic, and triggers.
- Strong experience with Rules Engine, Customer Health / Scorecards, Playbooks, Success Plans, Reports and Dashboards
- Experience working with Salesforce and understanding CRM data models, account structures, and integrations.
- Experience translating business requirements into scalable technical configurations.
- Strong troubleshooting, analytical, and data-management skills.
- Strong understanding of Customer Success workflows such as onboarding, adoption, risk management, retention, and lifecycle engagement.
- Preferred Qualifications
- Gainsight Administrator certification or equivalent demonstrated expertise.
- Experience with Gainsight PX and Skilljar
- Experience in a multi-product SaaS environment.
- Familiarity with SaaS metrics including ARR, GRR, NRR, churn, contraction, and product adoption.