Codes Health
via Ashby
Customer Success Lead, Enterprise
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 145d ago
The date the source published, not the day we noticed it (2026-04-23). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $110.5k–170k/yr
Middle 50% of 13 listings that do state pay — Customer · Lead · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen 1h ago
The listing
About Codes Health
At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately.
Started just over a year and a half ago, our volume is doubling MoM with a clear path to category leadership. We support practices ranging from Plaintiff Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where are today.
Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.
About the Role
Enterprise law firms are our most complex and highest-value relationships. As our Enterprise Customer Success Lead, you'll own a portfolio of high volume firms, whatever shape they take — building deep relationships, driving adoption, and ensuring they realize measurable value from Codes Health. You'll be the single point of accountability for account health, expansion, and executive engagement. You'll work closely with the Head of CX, operations, and product to translate customer feedback into real improvements.
What You'll Own
Own a portfolio of enterprise accounts starting post-sale, from building key relationships to maintaining account health
Lead structured onboarding for new enterprise customers — platform training, first case submission, integration into firm workflows
Conduct regular business reviews (QBRs) and executive check-ins to surface value, resolve friction, and identify growth opportunities
Maintain documented account health status for every firm in your portfolio; flag at-risk accounts and lead recovery plans
Own expansion within your book: upsell volume, additional practice areas, additional offices, and new service lines
Be the customer's advocate internally — route feedback to product, operations, and leadership and close the loop with customers on outcomes
Build and iterate on scalable playbooks for onboarding, QBRs, renewals, and escalations
Collaborate with the Support Lead to ensure enterprise escalations are resolved quickly and with white-glove service
What We're Looking For
4–7 years of B2B Customer Success or Account Management experience, ideally in legal tech, healthcare tech, or a document/workflow SaaS
Demonstrated track record managing enterprise accounts with strong NRR and expansion results
Executive presence — comfortable running QBRs with partners and firm administrators
Highly organized, process-oriented: you build playbooks, not just relationships
Strong instincts for identifying expansion signals and converting them into revenue
Experience with CRM / CS platforms (Salesforce, HubSpot, Gainsight, or equivalent)
Comfortable in an early-stage environment — you can build structure without waiting to be told
Success Metrics
Net Revenue Retention: Retain and grow ARR within your portfolio
Onboarding Completion: 100% of enterprise customers complete structured onboarding within 2 weeks
QBR Cadence: All enterprise accounts on a regular review schedule (quarterly minimum)
Account Health Coverage: Every account has a documented health status; zero surprise churns
Expansion Pipeline: Active expansion opportunities identified and progressed each quarter
Codes Health · Customer Experience · Hiring 2026