D2B
via Workable
E-Commerce Customer Support & Sales Specialist (UK - Remote)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 22h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 40d ago
The date the source published, not the day we noticed it (2026-08-06). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa
The description agrees: it names South Africa.
What the ad says
…legally eligible to work in South Africa…
Pay not stated
Similar roles pay $78.4k–145.6k/yr
Middle 50% of 44 listings that do state pay — Sales & Marketing · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen just now
The listing
Salary : £750 GBP
Working Hours & Conditions : UK Business Hours
IMPORTANT APPLICANT NOTICE:
This position is exclusively open to candidates currently residing and legally eligible to work in South Africa. Applications from candidates located outside of South Africa will NOT be considered or entertained.
ABOUT THE COMPANY:
The client is a fast-growing UK ecommerce business specialising in high-quality home improvement and interior products. Their extensive product range includes acoustic slatted wall panels, decorative wall panels, waterproof bathroom and shower panels, porcelain tiles, flooring, bathroom furniture, mirrors, baths, basins, shower screens, doors, towel rails, LED lighting, installation accessories and finishing trims.
As the business continues to grow, they're looking for an experienced, customer-focused professional to join our team. This is a long-term opportunity for someone who enjoys helping customers, thrives in a fast-paced ecommerce environment and wants to play a key role in delivering an outstanding customer experience.
ROLE OVERVIEW:
You'll be the first point of contact for our customers, providing outstanding support across email and phone while helping ensure every order is handled professionally from enquiry through to completion.
We're looking for someone who can work independently, communicate confidently with UK customers and genuinely care about delivering excellent service.
RESPONSIBILITIES:
Key Responsibilities
- Handle inbound customer calls and emails.
- Make outbound calls to customers when required.
- Respond to customer enquiries quickly and professionally.
- Resolve order queries and customer issues.
- Maintain accurate customer records within our CRM.
- Work closely with the UK team to ensure a smooth customer experience.
- Help clear customer enquiries and maintain inbox SLAs.
- Support continuous improvements to customer service processes.
Requirements
About You
We're looking for someone who has:
- 2+ years' experience in customer service, customer care or contact centre environments.
- Excellent spoken and written English.
- Experience supporting UK, Australian or international customers.
- Strong telephone manner and confidence speaking with customers.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail.
- A proactive, reliable and positive attitude.
- Stable high-speed internet and a professional home office setup.
Highly Desirable
- Experience within ecommerce, retail or order fulfilment.
- Experience using CRM systems
- Experience handling high volumes of customer enquiries.
- Comfortable working occasional weekends on a rotating roster.
What We're Looking For
- Someone with a strong work ethic.
- A team player who takes ownership.
- Professional, reliable and committed for the long term.
- Someone who enjoys solving problems and delivering excellent customer service.
.
Benefits
What We Offer
- Competitive salary based on experience.
- Fully remote role.
- Long-term career opportunity with a growing UK business.
- Supportive management team.
- Opportunity to grow as the business expands