Two95 International Inc.
via Workable
Tech Support L1/L2 Server(Mandarin)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 5h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 278d ago
The date the source published, not the day we noticed it (2025-12-11). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Malaysia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 1h ago
The listing
The Technical Support Engineer provides expert technical support to enterprise customers for backup, recovery, and data management suite. This position requires proficiency in troubleshooting, remote problem solving, and strong communication skills for resolving complex technical issues involving backup infrastructures and disaster recovery.
Key Responsibilities
1. Troubleshoot and resolve customer issues for the full suite of backup and recovery products, both remotely and on-site.
2. Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
3. Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
4. Document technical procedures, support case notes, and solutions for customer issues.
5. Perform root cause analysis and escalate software bugs or product enhancements as needed.
6. Contribute to labs, simulations, and product beta testing initiatives.
7. Provide best-in-class support via phone, email, and online forums, maintaining high customer satisfaction.
8. Coordinate with product development and engineering teams for advanced troubleshooting and resolution.
9. Maintain up-to-date knowledge of changes in products, emerging backup technologies, and compliance requirements.
Requirements
1. Bachelor’s degree in Computer Science, Information Technology, or equivalent relevant experience.
2. Minimum 3-5 years’ experience in technical/customer support, preferably within enterprise data backup and recovery environments.
3. Solid hands-on expertise with software; familiarity with alternative backup tools like Veritas, Veeam, NetBackup, or Avamar is a plus.
4. Strong troubleshooting skills in Windows Server, Linux, VMware/Hyper-V, and networking fundamentals[2][1].
5. Experience with implementation, configuration, and monitoring of enterprise backup solutions.
6. Excellent written and verbal communication skills – English and Chinese or English and Japanese
Desired Skills
1. Suite (Backup, Restore, Disaster Recovery)
2. VMware, Hyper-V administration
3. Data backup and archive management
4. Technical and incident documentation
5. TCP/IP, DNS, and network troubleshooting
6. Disaster recovery planning and testing
7. Customer-first attitude and problem-solving mindset.
Mandatory skills:
- AD,
- Microsoft SQL, Mongo DB,
- Tomcat, SAML