Customer Service Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 18h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21d ago
The date the source published, not the day we noticed it (2026-08-25). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $87.1k–151.2k/yr
Middle 50% of 236 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 3h ago
The listing
Responsibilities for Customer Service Specialist
- Customer Support Management
- Respond to customer inquiries and resolve issues via email, ensuring prompt and professional communication.
- Address customer concerns and questions through social media platforms, maintaining a positive and engaging tone.
- Manage incoming calls to assist with queries, provide support, and address concerns effectively.
- Handle e-commerce-related customer service inquiries, including support for Amazon, Walmart, and other platforms.
- Replacements and Issue Resolution
- Coordinate product replacements for customers, ensuring accurate and efficient processing.
- Track and follow up on unresolved issues across all channels to ensure customer satisfaction.
- Knowledge Base Management and Updates
- Maintain and update FAQs, troubleshooting guides, and other support documentation to ensure consistency and accuracy in responses.
- Work with relevant teams to update e-commerce platform content, including product information and customer support FAQs.
- Customer Escalation Management
- Handle escalated customer concerns by coordinating with appropriate internal teams or supervisors to ensure timely resolution.
- E-commerce Platform Support
- Monitor and respond to customer inquiries and reviews on platforms such as Amazon and Walmart.
- Provide assistance with order tracking, product issues, and other platform-specific concerns.
- Continuous Improvement and Feedback
- Identify recurring issues and propose process improvements to enhance the customer experience.
- Collect and analyze customer feedback to help inform broader customer service strategies.
- AI Transformation and Process Automation
- Implement AI tools to enhance response efficiency across multiple channels, including email, social media, and e-commerce platforms.
- Collaborate on automation initiatives to streamline repetitive tasks, such as order tracking updates and inquiry categorization.
- Customer Service Reporting and Analytics
- Generate reports on performance metrics, including response times, customer satisfaction scores, and issue resolution rates.
- Analyze trends in customer inquiries to identify improvement opportunities and reduce recurring issues.
- Collaboration and Training
- Work with other departments (e.g., logistics, marketing, or e-commerce) to address cross-functional issues impacting customers.
- Assist in onboarding and training new team members to ensure consistent customer service practices.