ReWorks Solutions
via Workable
Case Manager/Client Success Coordinator
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 23h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 97d ago
The date the source published, not the day we noticed it (2026-06-10). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa
The description agrees: it names South Africa.
What the ad says
…Location: Full-Time, Remote (South Africa)…
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 23 listings that do state pay — Customer · all levels · EMEA · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen 1h ago
The listing
Position: Case Manager / Client Success Coordinator
Working Hours: US Hours (9am-5pm EST)
Location: Full-Time, Remote (South Africa)
Salary: South African Rand (ZAR)
The Case Manager / Client Success Coordinator serves as the primary point of contact for families and therapists, ensuring a positive client experience throughout service delivery. This role focuses on relationship management, issue resolution, client retention, and cross-functional coordination to support high levels of client satisfaction and continuity of care.
Key Responsibilities:
- Manage and maintain positive relationships with clients and families.
- Address and resolve client concerns, escalations, and service-related issues.
- Conduct root-cause analysis on client attrition and service challenges.
- Coordinate communication between families, therapists, and internal teams.
- Support client retention initiatives and engagement strategies.
- Monitor client satisfaction and identify opportunities for service improvement.
- Maintain accurate records and documentation of client interactions.
- Collaborate with operational teams to ensure timely issue resolution.
Requirements
- Minimum of 2 years experience in case management, client success, or related healthcare coordination roles.
- Strong communication and interpersonal skills to build rapport with clients and internal teams.
- Excellent organizational skills with the ability to manage multiple cases simultaneously.
- Detail-oriented and able to maintain accurate records and documentation.
- Problem-solving mindset and ability to handle challenging situations with empathy.
- Experience working remotely and managing tasks independently.
- Familiarity with CRM and case management software preferred.
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.