Dutch IT Service Desk Agent
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 13d ago
The date the source published, not the day we noticed it (2026-09-02). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Greece
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen 1h ago
The listing
We are looking for a Dutch & French-speaking IT Service Desk Agent to provide first-line technical support to end users in an enterprise IT environment.
You will be the first point of contact for users handling and managing support tickets and troubleshooting technical issues related to Windows 10/11, Microsoft 365, Outlook, Teams and other end-user technologies. You will investigate issues, identify possible causes and work towards a resolution, escalating more complex cases to the appropriate technical teams when required.
The role is ideal for someone with previous IT Support or Service Desk experience, a structured troubleshooting approach and strong communication skills. As you will be supporting users directly, the ability to communicate clearly, remain patient and provide a professional customer experience is just as important as your technical foundation.
Responsibilities
- Provide first-line technical support to end users.
- Receive, register, prioritize and manage IT support tickets.
- Troubleshoot issues related to Windows 10/11, Outlook, Microsoft Teams, Microsoft Office, OneDrive, SharePoint and Citrix. Gather information and ask relevant questions to understand symptoms and identify possible root causes.
- Assess the impact and urgency of incidents and service requests.
- Resolve technical issues independently within your scope of responsibility.
- Escalate unresolved or more complex issues to the appropriate support teams.
- Follow tickets through to resolution and keep users informed of their progress.
- Accurately document incidents, troubleshooting steps and resolutions.
- Deliver clear, professional and customer-focused support.
- Collaborate with colleagues and other technical teams when needed.
Requirements
- Fluency in Dutch.
- Good command of English.
- Fluency in French is considered a plus.
- Previous experience in IT Support, Service Desk, Helpdesk or a similar technical support position.
- Experience supporting Windows and Microsoft 365 environments.
- Familiarity with ITSM/ticketing systems.
- Exposure to Active Directory, Microsoft 365 administration, Exchange, Microsoft Entra ID or Intune is considered an advantage.
- Strong logical and analytical troubleshooting skills.
- Ability to investigate issues and identify possible causes rather than relying solely on predefined scripts.
- Strong communication and interpersonal skills.
Benefits
- Indefinite employment contract
- Competitive compensation package
- Monthly meal allowance via Ticket Restaurant
- Private health insurance
- 3 additional days off per year
- Remote working opportunity from anywhere in Greece
- Opportunity to work in an international IT environment and further develop your technical skills