Pearl
via Workable
Remote Customer Support (US Hours)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 5h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 56d ago
The date the source published, not the day we noticed it (2026-07-21). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Honduras, Dominican Republic, Mexico, Argentina, Philippines
The description agrees: it names LATAM, Philippines.
What the ad says
…Work From Anywhere in LATAM and the Philippines Work Schedule: Mon–Fri 10:00 AM – 8:00 PM EST | Sat–Sun 12:00 PM – 4:00 PM EST Compensation Range: $1,000 - $1,500 USD/month based on experience A direct…
Pay
$1,000–1,500/mo
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen just now
The listing
Work From Anywhere in LATAM and the Philippines
Work Schedule: Mon–Fri 10:00 AM – 8:00 PM EST | Sat–Sun 12:00 PM – 4:00 PM EST
Compensation Range: $1,000 - $1,500 USD/month based on experience
A direct-to-consumer telehealth company in the health optimization space is looking for a Customer Support Concierge to serve as the front line of the patient experience and ensure every customer feels supported from first inquiry through ongoing treatment.
The business delivers modern, physician-guided therapy through a fully remote, tech-enabled model, coordinating directly with pharmacy partners to fulfill patient treatment plans. The team is lean, venture-backed, and building its customer experience function from the ground up.
Day-to-day, this role owns multi-channel inbound support, verifies pharmacy orders against each patient's products and dosages, coordinates with pharmacy partners to resolve fulfillment issues, and follows up with inbound leads to guide them toward starting treatment. Success means a high-touch, accurate, and reliable support operation with measurable lead conversion and minimal order errors.
Requirements
Must-Have
- 2+ years of experience in customer support, account management, or a concierge-style service role
- Hands-on experience with CRM and support platforms (HubSpot, Zendesk, or Intercom)
- Proven track record handling inbound support across email, chat, and phone
- Experience verifying order accuracy and coordinating with fulfillment or pharmacy partners
- Demonstrated ownership of lead follow-up and conversion tracking through a pipeline
- Experience building or maintaining SOPs, FAQ documentation, or response templates
- English at C1+ CEFR level (client-facing, voice and written communication required)
Nice-to-Have
- Prior experience in healthcare, telehealth, DTC wellness, or pharmacy operations
- Exposure to compliance-sensitive customer environments (HIPAA or similar)
- Experience supporting an early-stage or venture-backed startup
- Familiarity with health optimization, peptide therapy, or the wellness space
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we're building for:
Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Topgrading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.