Treantly
via Workable
Customer Service Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 62d ago
The date the source published, not the day we noticed it (2026-07-15). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 2h ago
The listing
As a Customer Service Representative, you will be the first point of contact for our customers, providing support and delivering detailed information about our products and services. This role is crucial in facilitating a positive experience through excellent service and support.
Job Responsibilities:
- Handle customer inquiries via phone and email with professionalism and care.
- Provide accurate information about products, rental agreements, services, and pricing.
- Assist customers in selecting the most appropriate mobility aids based on their needs.
- Process rental agreements, sales transactions, and service requests efficiently.
- Coordinate with the logistics team to ensure timely delivery and setup of mobility aids.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Collaborate with the sales and technical teams to enhance product offerings and service delivery.
- Participate in training sessions to stay updated on new products, services, and policy changes
Requirements
- Should have a freelancing or full remote work experience.
- Must be available to work on weekends
- High school diploma or equivalent; further education or certification in customer service or related field is a plus.
- Proven experience as a customer service representative, ideally in a similar industry.
- Strong communication and interpersonal skills, with the ability to interact positively with a diverse range of individuals.
- Excellent problem-solving skills and the ability to handle stressful situations calmly.
- Proficiency in CRM software and MS Office; knowledge of ERP systems is advantageous.
- Fluent in English; additional European language skills are highly beneficial due to our diverse customer base.
Benefits
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO
Work Hours:
- Full-time, Pacific Standard Time business hours, Remote
- CSRs must be available to work Saturday & Sunday every week.
- Full-time employees will work a five-day schedule, which will be either Wednesday through Sunday or Thursday through Monday.
- Part-time employees must commit to a minimum of 25 hours per week and work at least 5-hour shifts on both Saturday and Sunday.
- Shifts will fall between:
- Monday – Friday: 12:00 PM – 9:30 PM EST
- Saturday: 12:00 PM – 9:00 PM EST
- Sunday: 12:00 PM – 8:00 PM EST (Exact shift times will be determined based on business needs within these timeframes.)
- Training Schedule:
- Training will be Monday through Friday, 9:00 AM – 5:30 PM EST for the first 3 – 4 weeks.
- Candidates must be available for the full training period without schedule changes.
Pay: $4 per hour plus incentives.