Technical Support
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 67d ago
The date the source published, not the day we noticed it (2026-08-27). Last seen at its source 1h ago.
We have tracked this listing since 4 Sep 2026 (58 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,588/mo
Middle 50% of 18 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 58d ago · last seen 1h ago
- posted 2026-10-15
The listing
Job Title: Technical Support
Job Type: Full-Time (Remote)
Compensation: Up to AUD 1,500/month (based on experience and qualifications)
Work Schedule: Full-time
Experience: 2-5+ years
Who We Are
At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.
Role Overview
The Technical Support professional will be responsible for assisting users with product, software, or system related concerns across multiple communication channels. This role requires someone who is tech savvy, patient, and able to troubleshoot issues with clarity and precision. You will help ensure smooth customer and user experiences by providing timely solutions, documenting issues, and escalating complex matters when needed.
Key Responsibilities
- Respond to technical inquiries via email, chat, or phone
- Troubleshoot and diagnose software, hardware, or platform issues
- Guide users through step by step solutions in a clear and user friendly manner
- Escalate complex issues to senior technical teams as required
- Document tickets, resolutions, and ongoing concerns in support systems
- Assist with product testing, bug reporting, and identifying recurring issues
- Maintain up to date knowledge of product features, updates, and known issues
- Provide exceptional customer service and ensure user satisfaction
Requirements
Qualifications & Skills:
- 2 to 5+ years of experience in technical support or IT service roles
- Strong analytical and problem solving skills
- Ability to explain technical solutions in simple, understandable terms
- Experience using ticketing systems, help desk tools, or CRM platforms
- Familiarity with common operating systems, web applications, and troubleshooting methods
- Excellent communication skills in both written and spoken English
- Patience, empathy, and strong attention to detail
- Ability to work independently and manage multiple cases simultaneously
Work Arrangement & Expectations:
- Remote role with a reliable and stable internet connection
- Full-time schedule in line with the client’s preferred time zone
- Consistent, clear communication with the client and team
- Timely and accurate handling of all support tickets and documentation
- High level of professionalism and commitment to customer satisfaction
- Adherence to data security, privacy standards, and internal protocols