Remotely
via Workable
IT Support / Helpdesk
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 19d ago
The date the source published, not the day we noticed it (2026-08-27). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen 2h ago
- posted 2026-09-14
The listing
Job Title: IT Support / Helpdesk
Job Type: Full-Time (Remote)
Compensation: Up to AUD 1,500/month (based on experience and qualifications)
Work Schedule: Full-time
Experience: 2-5+ years
Who We Are
At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.
Role Overview
The IT Support / Helpdesk professional will assist users with technical issues, system troubleshooting, and IT related inquiries. This role requires strong problem solving skills, a customer focused mindset, and the ability to resolve issues quickly across hardware, software, and network environments. You will ensure efficient technical operations and provide reliable support to both internal teams and end users.
Key Responsibilities
- Respond to technical support requests through email, chat, or phone
- Troubleshoot and resolve issues related to hardware, software, networks, and systems
- Install, configure, and maintain applications or tools as required
- Document issues, solutions, and troubleshooting steps in helpdesk systems
- Escalate complex issues to senior IT staff when needed
- Monitor system performance and identify recurring problems
- Assist in onboarding users by setting up accounts, access, and devices
- Maintain inventory of equipment and track IT related assets
- Support updates, patches, and security maintenance activities
Requirements
Qualifications & Skills:
- 2 to 5+ years of experience in IT support, helpdesk, or technical support roles
- Strong understanding of computer systems, operating systems, and network fundamentals
- Experience with ticketing systems, remote support tools, and IT documentation
- Ability to diagnose technical issues and provide step by step solutions
- Strong communication skills and a customer first attitude
- High attention to detail and ability to follow processes accurately
- Knowledge of cybersecurity basics and safe IT practices is an advantage
- Ability to multitask and prioritize technical requests efficiently
Work Arrangement & Expectations:
- Remote role requiring a stable and reliable internet connection
- Full-time schedule aligned with the client’s preferred time zone
- Timely updates on support tickets, issue resolutions, and ongoing concerns
- Professional communication with users and stakeholders
- Adherence to IT security protocols, confidentiality, and best practices
- Commitment to providing accurate, high quality technical support