Callnovo - English-Spanish Bilingual Tier 2 Technical Support Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 13h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 105d ago
The date the source published, not the day we noticed it (2026-06-02). Last seen at its source 1h ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Honduras
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $85.5k–150k/yr
Middle 50% of 249 listings that do state pay — Customer · all levels · Americas · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 6d ago · last seen 1h ago
The listing
Company: Callnovo
Job Title: English-Spanish Bilingual Tier 2 Technical Support Representative
Employment Type: Freelancer Contract
Location: Remote; open to candidates in Spanish-speaking countries in Americas time zones. This posting is created for the listed city/country only.
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week; exact workdays to be confirmed
- Candidates must be available to support weekend shifts
Compensation:
- Salary range is not provided at this stage; compensation will be discussed during the interview process
Application Email: hr@callnovo.com
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer-facing technical support via phone, remote connection, and real-time chat. The ideal candidate will possess strong troubleshooting abilities, in-depth knowledge of Windows OS and PC hardware, and the capability to guide customers through technical issues with clarity and patience.
Key Responsibilities:
- Handle inbound customer calls and provide efficient technical assistance
- Make outbound calls to customers requiring technical support
- Conduct remote sessions to diagnose and resolve technical problems
- Communicate with customers via real-time chat during remote support sessions
- Troubleshoot PC hardware, software, operating system, driver, email, malware, and peripheral device issues
- Guide customers through Windows OS installation, configuration, and system-related troubleshooting
- Provide clear, step-by-step solutions to customers
- Escalate unresolved or complex cases to the appropriate team or supervisor
- Participate in service improvement initiatives as assigned
Requirements:
- Fluent in English and Spanish
- Previous experience in technical support, IT helpdesk, or customer-facing troubleshooting roles
- Strong troubleshooting and problem-solving skills
- Ability to research and resolve unfamiliar technical issues
- Good knowledge of PC hardware components, including CPU, GPU, RAM, storage, and related devices
- Advanced knowledge of Windows OS, including installation, software installation/uninstallation, customization, and troubleshooting
- Understanding of viruses, malware, and antivirus software
- Familiarity with drivers, driver sources, and installation procedures
- Ability to configure and troubleshoot input/output devices and other hardware peripherals
- Knowledge of email client setup, account configuration, SMTP, IMAP, and POP ports
- Ability to guide customers clearly and patiently through technical steps
- Strong organizational skills and ability to multitask
- Comfortable working with routine tasks in a computerized environment
- Strong listening, analytical, and communication skills
- Customer-focused mindset and commitment to high customer satisfaction
- Must be available to work weekends as part of a 5-day workweek
Preferred Qualifications:
- Basic macOS troubleshooting knowledge
- Experience with data recovery processes
- Interest in digital technology, computer software, and new technologies
- Positive attitude and problem-solving mindset
- Strong teamwork and communication skills
How to Apply:
Please send your resume to hr@callnovo.com.