Customer Service Representative - Remote - GOS
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 18h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 70d ago
The date the source published, not the day we noticed it (2026-08-24). Last seen at its source 3h ago.
We have tracked this listing since 8 Sep 2026 (55 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Nicaragua, Honduras, Guatemala
The description agrees: it names LATAM.
What the ad says
…Work remotely from anywhere in LATAM…
Pay not stated
Similar roles pay $1,200–1,500/mo
Middle 50% of 31 listings that do state pay — Customer · all levels · LATAM · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 55d ago · last seen 3h ago
The listing
About Us
Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.
Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services—offering fast, reliable solutions across a wide range of devices and systems.
Job Overview
This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.
Responsibilities
- Answer a high volume of inbound calls from customers in a professional and friendly manner.
- Listen actively, identify customer needs, and provide accurate information or solutions.
- Follow call scripts and company guidelines to ensure consistent service quality.
- Escalate complex technical issues to the appropriate team when necessary.
- Maintain accurate and organized call logs in our system.
- Multitask efficiently while navigating multiple systems and tools.
Requirements
- Excellent verbal communication - B2 english proficiency is required
- High school diploma or equivalent.
- Customer Representative experience preferred but not required.
- Computer literacy and experience with CRM systems.
- Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST.
- Provide a Police Record from your country of residence
- A copy of the ID
Equipment Requirements
- A laptop or desktop computer (Windows 10/11, MAC are not compatible with our system)
- Minimum 8 GB RAM (16 GB recommended for optimal performance)
- Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5)
- SSD 250 GB Min
- USB headset with noise-canceling microphone
- Energy and Internet stability (At least 50Mbps internet speed)
- Able to connect to ethernet.
Connectivity
- Minimum 25 Mbps download / 10 Mbps upload
- Wired (Ethernet) connection strongly preferred over Wi-Fi
Benefits
- Competitive pay $400 – $600 monthly payment (based on experience/location).
- Paid training program.
- 15 days PTO per annum.
- Work remotely from anywhere in LATAM.
- Opportunity to grow with a U.S.-based company leading in tech services.
- Fast-paced, dynamic environment where your impact is recognized.