Client Services and Support Analyst (Remote)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 42d ago
The date the source published, not the day we noticed it (2026-08-21). Last seen at its source just now.
We have tracked this listing since 22 Sep 2026 (9 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
California
The description states no restriction of its own. This is the source's own tag.
Pay
$40–45/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 9d ago · last seen just now
- location not stated
The listing
Client Services and Support Analyst, Part-Time (32 hours)
Schools FINS Enterprise - Remote - California
The Client Services and Software Support Analyst will provide high-quality, friendly, and prompt support and training services for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Client Services and Support Analyst, this person will be part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.
Occasional travel may be required to client sites, user groups, and conferences. Travel is expected to be less than 25% annually.
What will be your impact:
- Provide quality support to our clients, employing a high degree of service and timeliness of resolution.
- In addition to the Professional Services team, provide end-user in-person and online training resources.
- Assisting the Professional Services and Support teams in developing and maintaining end user training documentation.
- Lead webinars and software training classes for our clients.
- Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application-related issues and questions.
- Diagnose software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner.
The ideal candidate will meet many, if not all, of these requirements:
- Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner.
- Polished presentation skills
- Experience providing software training to CA K-12 school districts.
- Excellent troubleshooting and analytical problem-solving skills
- Excellent oral and written communication skills
- Highly-developed organizational skills and time management ability
- Ability to work independently on assigned projects, as well as in a team atmosphere
- Highly motivated, flexible, adaptable nature
- Ability to learn quickly in a fast-paced, challenging, and ever-changing environment
- Well-versed in supporting apps on a hybrid Linux Back-end/Windows Front-end applications
- Knowledge of Postgres and SQL Server databases;
- Experience with client-server applications
- Knowledge/experience with business intelligence query tools is preferred
- Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred
Pay rate: $40.00 - $45.00 USD per hour.