Customer Success Manager - France
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 16d ago
The date the source published, not the day we noticed it (2026-09-16). Last seen at its source 1h ago.
We have tracked this listing since 23 Sep 2026 (8 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
France
The description agrees: it names France.
What the ad says
…Located in France Experience in warehouse automation or intralogistics industries Ability to understand technical concepts and communicate confidently with expert customers Commercial experi…
Pay not stated
Similar roles pay $81.5k–104.0k/yr
Middle 50% of 10 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 8d ago · last seen 1h ago
- location not stated
The listing
We are expanding our presence in France and are looking for a Customer Success Manager who combines technical understanding, commercial acumen, and strong relationship building skills. You will be the key contact for our French customers, ensuring high satisfaction, smooth operations, and long term partnership success.
Your Mission
As our France based Customer Success Manager, you will take ownership of the after sales lifecycle for AutoStore solutions — ensuring customers feel supported, informed, and confident in our technology.
You will work closely with technical and commercial colleagues across Europe, so team fit and collaboration are essential.
Your tasks
- Manage AutoStore after‑sales projects from handover to ongoing service
- Ensure a smooth transition from Sales → Implementation → Service
- Maintain regular contact with customers, including on‑site visits
- Build strong, trust‑based relationships with expert-level stakeholders
- Drive high customer satisfaction through proactive and efficient problem‑solving
- Identify, propose, negotiate, and implement improvements (Change Requests)
- Prepare quotes, contracts, and customer presentations
- Promote service offerings and identify additional value‑adding opportunities
- Support basic troubleshooting and coordinate technical escalations
- Maintain and extend long-term service contracts
- Travel approximately 30%, mainly within France, with occasional international travel as needed.
Your profile
Must‑Have Qualifications
Native/near‑native French and fluent English
Located in France
Experience in warehouse automation or intralogistics industries
Ability to understand technical concepts and communicate confidently with expert customers
Commercial experience (e.g., account management, key account, sales, service management, or customer success)
Strong team player — someone who collaborates naturally and fits well into a close, supportive team
Nice‑to‑Have Qualifications
Experience with AutoStore or other ASRS technologies
Additional languages (German, Spanish, Italian)
Hands-on experience with CRM tools (e.g., Salesforce)
Background in engineering, business administration, or equivalent practical experience
Personal Attributes
Strong troubleshooting mindset
Comfortable working independently while staying closely connected to the team
Detail‑oriented and committed to high-quality delivery
Enjoys building long-term customer relationships
Pragmatic, proactive, and able to ramp up quickly
We Offer
Company culture: Respect, team spirit, reliability, and passion shape the way we work together. A positive and familiar working atmosphere is our top priority.
Long-term perspectives: Secure job in a growing international company with exciting development opportunities.
Comprehensive support: Structured onboarding process, training opportunities, and a strong collaborative team environment.
Work-life balance: Flexible working hours, 5 weeks of vacation + 12 RTT, and the option for mobile working.
Attractive compensation: Collective agreement-based salary including annual special payments and company pension scheme.
Adonal beditinefits: Employee Assistance Program
Interested in the right position for you?
Then send us your meaningful application via our applicant portal. Applying takes just two minutes with us. If you have any questions, please feel free to contact Bonnie Mo, +34 675 885 067.
We look forward to hearing from you!