Member Outreach Coordinator ( Healthcare) 6723
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9d ago
The date the source published, not the day we noticed it (2026-09-23). Last seen at its source 3h ago.
We have tracked this listing since 23 Sep 2026 (8 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $105k–131.1k/yr
Middle 50% of 1054 listings that do state pay — Healthcare · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 8d ago · last seen 3h ago
The listing
Advantmed is a leading healthcare solutions company that partners with health plans and providers to improve patient outcomes through population health, preventive care, risk adjustment, and care coordination programs. Our team is dedicated to helping members access the care they need while making a meaningful impact on healthcare quality across the United States.
Job Title: Medical Assistant (Scheduling & Member Outreach)
Department: Population Health / Care Coordination
Location: Remote / Call Center
Reports To: Team Leader / Operations Manager
Job Summary
The Medical Assistant will support healthcare providers by contacting members, educating them on preventive healthcare benefits, and scheduling appointments for Annual Wellness Visits (AWV), preventive screenings, and primary care consultations. The role requires strong communication skills, healthcare knowledge, and the ability to engage members over the phone.
Key Responsibilities
Member Outreach & Scheduling
- Contact members via outbound calls to schedule healthcare appointments.
- Educate members on available healthcare benefits and preventive services.
- Schedule, reschedule, and confirm appointments in the scheduling system.
- Follow up with members regarding missed appointments and callback requests.
- Handle inbound inquiries related to appointments and healthcare programs.
- Accurately document call outcomes and member interactions.
Healthcare Coordination
- Review member eligibility and appointment requirements.
- Assist members in understanding Annual Wellness Visits, preventive screenings, and care gap closures.
- Coordinate with provider offices and internal teams to secure appointment availability.
- Escalate clinical concerns to the appropriate healthcare professional.
Documentation & Compliance
- Maintain accurate member records within EMR/CRM platforms.
- Ensure HIPAA compliance and patient confidentiality.
- Meet quality, productivity, and attendance expectations.
Key Skills
- Excellent Communication
- Customer Service
- Appointment Scheduling
- Member Engagement
- Healthcare Knowledge
- Data Entry & Documentation
- Problem Solving
- Time Management
Performance Metrics
- Appointments Scheduled
- Contact Rate
- Conversion Rate
- Decline Rate
- Attendance & Adherence
- Quality Scores
- Compliance Accuracy
Requirements
Required Qualifications
- High School , Diploma or GED.
- Medical Assistant Certification (CMA, RMA, CCMA) preferred.
- 1+ year experience in healthcare, care coordination, patient scheduling, or call center operations.
- Basic understanding of medical terminology.
- Strong verbal communication and patient engagement skills.
- Proficiency in Microsoft Office and healthcare systems.
Preferred Qualifications
- Experience with Medicare Advantage members.
- Experience in appointment scheduling, patient outreach, or population health programs.
- Bilingual (English/Spanish) preferred.
- Knowledge of preventive care and healthcare benefits.
Benefits
- Competitive Hourly Pay
- Health Benefits
- Paid Time Off (PTO)
- 401(k) Plan