Technical Support Engineer
Posted 1,162 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 1 hour ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1162d ago
The date the source published, not the day we noticed it (2023-08-28). Last seen at its source 1h ago.
We have tracked this listing since 12 Aug 2026 (82 days). The employer's board dropped it 4 times and re-listed it; it was last seen there 1 hour ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Pakistan
The listing is tagged as above, but its own description restricts the role to United States. We show both rather than picking one. Read the ad before applying.
What the ad says
…US-based US-based roles, depending on your role and primary work location, Mo…
Pay not stated
Similar roles pay $84k–182k/yr
Middle 50% of 65 listings that do state pay — Engineering · all levels · APAC · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 82d ago · last seen 1h ago
- location not stated
The listing
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the role:
The Sr. Technical Support Engineer role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and guide other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the problems before working with the Technical Lead.
What You'll Do:
- Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn
- Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues
- Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
- Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption
- Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads
- Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience
- In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console
- Build trusting relationships with customers through open and interactive communication over the phone, chat, and emails
- Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members
What We're Looking For:
- 0-2 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles
- Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience
- Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0.
- Intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby)
- Familiarity with the software development process and understanding of tools for SAAS-based products
- Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis
- Familiarity with hardware and firmware level troubleshooting
- Share knowledge and mentor technical support engineers to foster a collaborative and high-performing team environment
- Excellent written and verbal communication skills
- Flexibility to participate in on-call rotation
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.