Dutch-Speaking Customer Service Agent (Remote – Malta-Based Only)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 362d ago
The date the source published, not the day we noticed it (2025-10-07). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Malta
The description agrees: it names Malta.
What the ad says
…need to be based in Malta and available for a few in-office onboarding sessions at our San Ġwann location…
Pay not stated
Similar roles pay $20–23/hr
Middle 50% of 10 listings that do state pay — Customer · all levels · EMEA · USD/hour. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 11h ago · last seen just now
The listing
Full-time / Part Time 20-40 hours a week
Send us your CV and a short intro on hr.malta@newstel.com.
Tell us why this role speaks to you.
Newstel is hiring!
We’re on the lookout for a professional, empathetic Customer Service Agent fluent in Dutch and English to join our growing multilingual team supporting a high-profile global client. This is a remote-first role, but you need to be based in Malta and available for a few in-office onboarding sessions at our San Ġwann location.
If you enjoy solving problems, working with people, and want to be part of a team that truly cares, this might be your next move.
What You’ll Be Doing:
• Helping customers across phone, email, live chat, and social media
• Resolving queries with speed, care, and consistency
• Supporting back-office operations (order updates, supplier coordination, admin)
• Collaborating with team members via Slack and shared platforms
• Contributing to quality, compliance, and performance goals
What We’re Looking For:
• Fluency in Dutch and English, both spoken and written
• A clear communicator with a calm, customer-first mindset
• Tech-confident and ready to learn. Zendesk experience is a plus
• Based in Malta and able to attend onboarding in person
• Previous experience in customer service or contact centres preferred
• Shifts will fall between these hours: Monday, Tuesday, Saturday and Sunday from 09:00 to 18:00 CET and Wednesday to Friday from 09:00 to 21:30 CET
Why Newstel?
We’re not your typical outsourcing company. We blend global scale with a local touch and deliver service that feels in-house, not outsourced.
Our Malta team plays a key role in our multilingual excellence. We are guided by strong values, supportive leadership, and a people-first culture.
You’ll need your own device, but we’ll provide everything else to get you set up for success.
Ready to apply? Send us your CV and a short intro on hr.malta@newstel.com
.
Tell us why this role speaks to you.