🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only
Posted 409 days ago, which is unusual. The employer's own board was still carrying it when we last read it, just now.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 409d ago
The date the source published, not the day we noticed it (2025-08-21). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Malta
The description agrees: it names Malta.
What the ad says
…Candidates must be based in Malta ⏱️ Full-Time | 40 hours/week | Minimum 160 hours/month + opportunity for extra hours 💼 Indefinite Contract 💻 Bring Your Own Device – We supply screens and some peripherals…
…must be based in Malta…
…Malta-Based Malta-Based Only 📍 Remote – Candidates must be based in Malta ⏱️ Full-T…
Pay not stated
Similar roles pay $20–23/hr
Middle 50% of 10 listings that do state pay — Customer · all levels · EMEA · USD/hour. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 11h ago · last seen just now
The listing
🌍 Customer Service Agent (German & English) | Remote | Malta-Based Only
📍 Remote – Candidates must be based in Malta
⏱️ Full-Time | 40 hours/week | Minimum 160 hours/month + opportunity for extra hours
💼 Indefinite Contract
💻 Bring Your Own Device – We supply screens and some peripherals; you must provide your own PC/laptop
✨ Join Newstel – Where Customer Care Comes First
We’re hiring a German-speaking Customer Service Agent (also fluent in English) to join our remote team on a full-time, indefinite contract. You’ll play a key role in supporting one of our leading client campaigns, delivering seamless and thoughtful customer service.
Please note: While this role is remote, you must be based in Malta. During the initial training period, you’ll be required to work from our San Ġwann office for a couple of days each week to ensure full onboarding support.
📅 Shifts & Training
● Working Hours: Monday to Sunday, 09:00–20:00 (Malta time)
● Shift Pattern: 8-hour shifts on a rotating schedule – 10 shifts across 2 weeks (Week 1: 4 shifts, Week 2: 6 shifts), meaning you have every other weekend off
● Monthly Hours: Minimum of 160 hours per month, with the opportunity to take on extra hours if available
● Training: Starting 8 September 2025, Monday to Friday, 09:00–17:00 (UK time), for 3 weeks
💬 What You’ll Do
As the first point of contact, you’ll represent our client brand, managing inquiries via phone, email, live chat, and social media with care and precision.
Key responsibilities:
● Delivering best-in-class service to every customer interaction
● Handling inquiries and issues with empathy, efficiency, and professionalism
● Supporting daily operational tasks like supplier management and order processing
● Sharing insights to improve customer experience and tools
● Engaging with team updates on Slack and collaborating with your peers
● Meeting productivity, quality, and compliance targets
🎯 What You Bring
Languages:
● Fluency in German and English (both spoken and written) is essential
Skills & Attributes:
● Customer-focused communicator, confident across platforms and situations
● Positive, empathetic, and solutions-oriented mindset
● Tech-comfortable – Zendesk experience is a plus
● Strong team player who can also work independently
● Always seeking ways to improve, adapt, and add value
● Comfortable working toward clear KPIs and goals
📌 Experience & Tools
● Customer service experience in a consumer-facing setting
● Experience working to performance targets
● Familiarity with Zendesk and productivity tools (Google/Microsoft Suite) preferred
● Bring Your Own Device: You’ll need to use your own PC/laptop. We’ll provide external screens and some peripherals to support your setup.
🚀 Why Newstel?
At Newstel, we do things differently. We lead with empathy, adapt with agility, and never settle for "just okay." When you join us, you join a team that’s customer-obsessed and always striving to elevate the experience—for clients and colleagues alike.
📝 Training starts 8 September 2025. Apply now and take the next step in your customer service career with a team that values your voice and celebrates your impact.