Customer Service Associate (For Pooling)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 270d ago
The date the source published, not the day we noticed it (2026-01-07). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description agrees: it names Philippines.
What the ad says
…Open to candidates in the Philippines ⏱️ Part-Time | Full-Time | Project-Based | Permanent Employment 💼 Opportunities vary depending on client needs 💻 Use Your Own Device ✨ Join Our Talent Pool – Custo…
Pay not stated
Similar roles pay A$1,575–2,175/mo
Middle 50% of 8 listings that do state pay — Customer · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 11h ago · last seen just now
The listing
📍 Remote – Open to candidates in the Philippines
⏱️ Part-Time | Full-Time | Project-Based | Permanent Employment
💼 Opportunities vary depending on client needs
💻 Use Your Own Device
✨ Join Our Talent Pool – Customer Service Associates
We are continuously building a pool of talented Customer Service Associates who are open to project-based, permanent, part-time, or full-time opportunities as they arise. As part of this pool, you’ll play a key role in assisting customers through different communication channels, ensuring each interaction is handled with care and professionalism.
📅 About the Role
This is not for an immediate opening, but for future consideration. If matched with an opportunity, you may support one of our client accounts with tasks such as phone, chat, and email support, troubleshooting, or order processing.
💬 What You’ll Do
- Provide excellent customer service through phone, chat, and email.
- Address inquiries, concerns, and requests professionally and efficiently.
- Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
- Stay updated on company products, services, and processes to give accurate information.
- Ensure timely and accurate resolution of customer concerns within agreed SLAs.
- Maintain and update customer records in the system.
- Follow company guidelines and SOPs to deliver consistent service quality.
🎯 What You Bring
- Strong customer service mindset with empathy and active listening skills.
- At least High School (old curriculum), SHS, Associate/Vocational, or College graduate.
- Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required.
- Proficiency in computer navigation and system tools.
- Good English communication skills (verbal and written).
- Ability to handle diverse customer situations and resolve concerns effectively.
📌 Important Note
This is a pooling job post. If selected, you will be contacted once a suitable opportunity becomes available.
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.