Customer Services Representative, Fintech
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-29). Last seen at its source 3h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
LATAM
The description agrees: it names LATAM.
What the ad says
…Open to candidates based anywhere in LATAM Structure: Fractional / contract engagement…
…Location: Remote - Open to candidates based anywhere in LATAM Structur…
Pay not stated
Similar roles pay $1,200–1,425/mo
Middle 50% of 20 listings that do state pay — Customer · all levels · LATAM · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 5d ago · last seen 3h ago
The listing
Customer Services Representative, Fintech
LATAM | Remote | Part-Time
About Atomic Vest
We are a fast-growing, mission-driven company powering the expansion of financial services and wealth creation globally. We build critical financial infrastructure that allows consumer-facing companies to offer engaging investing experiences to their customers in a frictionless way. We host advanced investing capabilities ranging from ESG investing to multi-currency trading across 60 global markets. We are a team of financial empowerment enthusiasts that have come together from various industries including tech, banking, finance, and law.
About the role
We are seeking a Client Services Representative to take ownership of our day-to-day front-line support for retail investors, on a part-time (approximately 2–3 days per week, 40–60% FTE), contract basis. This is a tactical, execution-focused role — you will be the primary point of contact for incoming support tickets, investigating and resolving issues related to user accounts, money movements, and account applications.
You will come in, learn how our account and transaction processes work end-to-end, and apply Atomic's policies to determine the right course of action — whether that's identifying what documents are needed to move an application forward, determining what funds are due back to which bank account, or troubleshooting a delayed transaction. While this role is not responsible for building automations or operational improvements, we value team members who can spot patterns and speak up when they see opportunities to make our processes better.
This is a strong fit for someone with client-facing support experience, ideally in a brokerage, banking, or financial services environment, who is comfortable learning account-level and transaction-level detail and applying judgment within defined policies.
Atomic is a remote-first company. For this position, it means that you can work remotely from any part of LATAM.
Key Responsibilities
You will own the front-line support queue, investigating and resolving retail investor tickets related to accounts, money movements, and applications — applying Atomic's policies to determine the right action in each case.
Respond to incoming support tickets, triaging by urgency and routing or resolving each within service-level expectations.
Investigate account applications that are stalled or incomplete, determine what documentation or information is missing, and communicate next steps clearly to the investor.
Review money movement requests (deposits, withdrawals, transfers) to verify funds are being returned to or drawn from the correct bank account, and resolve discrepancies before funds move.
Troubleshoot account-level issues — balance questions, transaction status, holds, or delays — by investigating underlying account and transaction data and explaining outcomes to the investor in user-friendly language.
Apply Atomic's policies consistently across cases, escalating edge cases or ambiguous situations to the appropriate internal team when a case falls outside defined policy.
Maintain clean, accurate records of each ticket's investigation, resolution and rationale, so cases are auditable and consistent with how similar cases were handled previously.
Identify and flag recurring pain points or inefficiencies in support workflows to the team where possible.
Qualifications
Approximately 2–3 years of client-facing experience in a finance, fintech, or tech company environment
Solid understanding of basic troubleshooting of user accounts and data
Highly organized, detail-oriented, and reliable with recurring tasks and deadlines
Ability to work independently in a remote, part-time capacity
Advanced-level English for collaboration with a global team
Experience handling client inquiries in a support-focused software
Nice to Have
Prior exposure to fintech, banking, or other adjacent environments
Familiarity with Zendesk
Experience prompting AI (e.g. Claude or ChatGPT) to investigate issues, conduct research, or create internal documents
Engagement Details
Commitment: Part-time, 9AM-1PM EST, 5 days per week (20 hours, 50% FTE)
Location: Remote - Open to candidates based anywhere in LATAM
Structure: Fractional / contract engagement