Partner Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 39d ago
The date the source published, not the day we noticed it (2026-09-02). Last seen at its source 1h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
AUS - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Australia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,325–1,575/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 5d ago · last seen 1h ago
The listing
About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the Role
The Partner Success Manager is responsible for managing and influencing retail business partners and key decision-makers across a defined territory to grow Gen market share. This role focuses on building strong partner relationships, maximizing retail leverage, representing Gen professionally in market, and identifying growth opportunities through consistent field execution and account management.
Key Responsibilities
Manage retail business partners and key decision-makers within a defined territory to grow Gen market share.
Build and maintain a high degree of rapport with partners and retail stakeholders.
Represent Gen positively and professionally in all partner interactions.
Identify and capitalize on growth opportunities through strong in-store and account execution.
Focus on teamwork, accountability, and a strong work ethic in the delivery of territory objectives.
Ensure timely and efficient execution of the approved cycle plan, with focus on: call coverage, call rate, and call frequency.
Ensure all nominated outlets within the defined territory are visited quarterly.
Achieve the required number of calls per day as nominated by the manager.
Achieve the required call frequency for each respective outlet.
Follow time-utilization guidelines to plan weekly store visits effectively.
Allocate one day per week to administration tasks associated with the role. Commit to four remaining days per week in the field.
Work standard business hours, typically 8:00 am to 5:00 pm.
Track and report on sales cycle visits weekly.
Manage territory expenditure within budget to ensure cost-effective use of Gen resources.
Execute key account and marketing objectives through strong representation across all channels.
Establish and maintain strong rapport with key decision-makers and secure retailer support.
Communicate Gen initiatives clearly and effectively to retail partners and store teams.
Advise and guide retail salespeople on Gen products through group and one-on-one training sessions to improve product knowledge.
Uphold corporate integrity and values, ensuring all activities comply with Gen policies and procedures.
Monitor and report relevant market information, including competitor intelligence, to improve understanding of trade developments and support strategy development.
Deliver the above accountabilities in support of quota achievement.
About You
Strong relationship-building and influencing skills
Excellent communication and presentation capability
Territory planning and time-management skills
Retail execution and field sales discipline
Ability to work independently while collaborating across teams
Commercial awareness and budget discipline
Strong training and coaching capability
High integrity and professionalism
Success Measures:
Achievement of territory call coverage, call rate, and call frequency targets
Delivery against territory and quota objectives
Growth in retail market share within assigned territory
Effective execution of account and marketing plans
Strong retailer engagement and advocacy
Timely reporting and actionable market intelligence
What's Next...
First Round – 1 hour (Virtual)
Second Round – 1 hour (Virtual)
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Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs.