Community Manager | Senior
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 65d ago
The date the source published, not the day we noticed it (2026-08-06). Last seen at its source 1h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 1h ago
The listing
What we're building
BlancVPN is looking for a Community Manager | Senior to own the brand's voice in conversations with users and to shape how our community grows around the product. This is not a reactive, reply-only role: you set the strategy for how we talk to people, turn everyday conversations into a living community, and make sure everyone who writes to us gets a human answer.
Sometimes that answer is a clear explanation. Sometimes it is a well-timed joke. Either way, it should feel attentive, useful, and true to the brand — and you're the person who defines what "true to the brand" sounds like.
What we're looking for
Core Requirements
- Fluent Russian and English (B2+)
- 4+ years managing communities or brand communication, including a senior or lead role
- Proven experience being a brand's voice across chats, comments, and reviews — at scale and under load
- Clear writing and real empathy: you can answer humanly a hundred times a day, never from a template
- Humor with boundaries: you know when a joke lands and when it doesn't
- Ownership: you can run community independently — set the plan, the Tone of Voice, and the standards, not just execute someone else's
- System thinking: you turn a flow of messages into structured insights and clear next steps for the team
- Product understanding: you can explain how a VPN works in simple words
Nice-to-have
- Experience building a community from scratch and running ambassador or advocacy programs
- Experience defining or evolving a brand's Tone of Voice
- Experience mentoring junior community managers or moderators
- Strong awareness of mainstream social media trends and formats
- Experience in tech products
- Comfort working with community metrics — engagement, retention, sentiment — and reporting on them
What you'll be doing
Community strategy and content
- Own how we talk to people across every channel: Telegram chats and comments, Instagram, App Store and Google Play reviews — setting and evolving our Tone of Voice, with exceptions where they make sense
- Grow a real community around the product: drive engagement through polls, discussions, and reasons to keep coming back to the channel
- Catch news hooks and memes: situational content and interactions with other brands that expand reach
- Handle negative feedback calmly, without canned replies, and bring every issue to a resolution
- Set the standards and playbooks the rest of the team follows when they speak to users
Support and Feedback
- Pick up support cases in social channels when users write to Instagram instead of support, coordinating complex replies with the support team
- Pass structured feedback to product — user pains and requests with context and priority, not just forwarded screenshots
- Moderate the community: spam, bots, and provocation
- Track community health and surface trends the team should act on before they become problems
What we offer
🌍 Work from anywhere — fully remote (except Russia, Belarus, China, Syria, Iran, Yemen, North Korea, and some other regions).
🗓️ Flexible 5-day week — start when it suits you; loosely aligned to CET.
💻 Full home-office setup — all the equipment you need, on us.
🌴 40 flexible paid days off + paid sick leave.
❤️ Benefits — VHI, wellness, language courses, mental health support and a referral program.
📈 Room to grow — annual development budget + in-person team meet-ups.
Stages
👋 Welcome Call
🛠️ Technical Call
🤝 Pre-Offer Call