Account Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 22d ago
The date the source published, not the day we noticed it (2026-09-18). Last seen at its source just now.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Incident IQ HQ (Atlanta) OR Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Atlanta
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $95k–175k/yr
Middle 50% of 2503 listings that do state pay — Sales & Marketing · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 1d ago · last seen just now
The listing
Company Overview:
About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.
Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.
Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.
Account Manager Overview:
Reporting directly to the Sales Director, the Account Manager (AM) will be responsible for managing the expansion effort for current customers. The candidate will develop and maintain relationships throughout the customer lifecycle. The AM will develop upsell and cross sell opportunities by leveraging exceptional understanding of current school district processes and potential pain points. The AM will develop exceptional product expertise and relate best practices and outcomes of other customers in a compelling way. The AM’s goal is to develop interest in additional capabilities. Day-to-day activities will include sales activity prep, prioritization and organization, and coordinating customer communications with the Customer Success team. The ideal candidate will have a storytelling and relationship development bias. They enjoy leveraging their expertise to help customers succeed. Internal communication with Product Management, Customer Success, and other stakeholders is also a critical success factor.
Account Manager Responsibilities:
- Identify upsell and cross sell opportunities within assigned customer accounts
- Meet and exceed sales results - upsell and cross sell ARR targets
- Partner closely with CSMs to ensure customers are successful and happy with their products
- Manage and nurture customer expansion by developing program-level best practice adoption and customer assessments
- Communicate customer stories and best practices in a compelling persuasive way
- Develop keen understand of the value drivers of iiQ offerings for current customers
- Partner with internal teams to optimize customer expansion, satisfaction, and retention rates
- Foster an environment of collaboration and ongoing learning with internal teams
- Communicate and present target account activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
- Enhance personal effectiveness through the efficient use of technology
- Generate ad hoc reports for internal departments as needed
Account Manager Requirements:
- Four (4) year college degree, or equivalent experience
- Minimum of 2 years account management experience or customer relationship development
- Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
- Exceptional group presentation skills – compelling and persuasive style
- Highly organized and process driven work habits
- Driven individual with ability to work independently and within a team environment in a competitive marketplace
- Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
- Experience in SaaS sales to the K12 market is highly preferred
- Ability to travel 25%
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone’s opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer