Customer Success Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-10-09). Last seen at its source just now.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Colombia, Mexico, Argentina, Bolivia, Brazil
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,250–1,400/mo
Middle 50% of 15 listings that do state pay — Customer · all levels · Colombia · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 1d ago · last seen just now
The listing
About us:
We’re a U.S.-based sleep wellness company that sells anti-snoring products, including an FDA-cleared mouth guard, an anti-snore pillow, and a nasal dilator, all made with a Swiss manufacturer. We sell online and on Amazon, so customer satisfaction and reviews are key to our success.
About the position:
This is a sales position within our customer service team, focused on Somnofit-S customers. Somnofit-S is our flagship anti-snoring mouth guard. You will spend your day reviewing customer histories, writing personalized emails on behalf of our founders, and updating an Excel spreadsheet.
Our goal is to create successful customer experiences that earn five-star reviews on the Somnofit-S Amazon listing.
Your lead will manage your workload, coaching, and performance. He will identify new groups of customers to contact, both within and beyond the solicitation spreadsheet.
What you'll do:
- Review past conversations and check refund or replacement details before reaching out.
- Personalize approved emails to check in, restart conversations, and invite honest Amazon reviews without asking for a specific star rating.
- Record each contact, reply, and next step in the solicitation spreadsheet. Track other outreach as needed.
- Monitor replies and pass technical questions or troubleshooting to customer support.
Requirements
- At least 2 years of experience in sales, customer outreach, or customer service.
- Strong English skills, both written and verbal. English does not need to be your first language.
- Comfort spending the full workday writing emails, meeting outreach goals, and keeping accurate Excel records.
How we will measure success
We will start with customers contacted, follow-ups completed, and accurate, timely spreadsheet updates. Your lead will set targets and refine these measures with you.
Schedule
Monday–Friday, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), including a one-hour break each day.
Hours stay fixed at 3:00 PM–11:00 PM SAST year-round, corresponding to 8:00 AM–4:00 PM Eastern Standard Time (EST) during U.S. standard time.
Benefits
- Work remotely
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
- Did we mention it's REMOTE?!!
One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!