Onboarding Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 117d ago
The date the source published, not the day we noticed it (2026-06-16). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,325–1,575/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 4h ago · last seen just now
The listing
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:
As the Onboarding Specialist, you will be responsible for guiding B2B clients through the onboarding process, ensuring a smooth and successful transition into our services. You will serve as a trusted point of contact for new clients, helping them navigate onboarding milestones, coordinating with internal teams, and setting the foundation for long-term customer success.
Requirements
- Excellent English communication skills: verbal, written, and reading – MUST
- Previous experience onboarding B2B clients – MUST
- Previous experience in Customer Success, Customer Onboarding, Account Management, or a similar client-facing role – MUST
- Strong interpersonal skills, with the ability to build rapport with clients
- Experience managing client relationships and guiding customers through implementation or onboarding processes
- Detail-oriented with a focus on providing exceptional customer service
- Strong organizational and project coordination skills
- Ability to work independently as well as collaboratively within a team environment
Responsibilities:
- Serve as a primary point of contact for new customers during the onboarding process
- Guide customers through onboarding milestones and ensure a smooth transition
- Schedule and coordinate onboarding meetings, training sessions, and follow-up calls
- Maintain regular communication with customers to provide updates and answer questions
- Collect and organize customer information required for successful onboarding
- Coordinate with internal teams to ensure onboarding tasks are completed accurately and on time
- Track onboarding progress and proactively follow up on outstanding items
- Document customer interactions, onboarding activities, and key account details within company systems
- Identify potential onboarding challenges and escalate issues when necessary
- Help create a positive customer experience by ensuring customers feel supported throughout the onboarding journey
- Assist with process improvements and documentation related to onboarding workflows
- Support customer retention efforts by helping customers achieve a successful launch experience
Benefits
- Fully remote, long-term opportunity
- Work directly with US-based teams
- Stable full-time schedule
- Clear processes and structured work
- Opportunity to grow into higher-level roles