Process Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 5h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 160d ago
The date the source published, not the day we noticed it (2026-05-04). Last seen at its source just now.
Is it remote?
Remote, Philippines
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,325–1,575/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 6h ago · last seen just now
The listing
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Client:
The Client empowers small HVAC contractors by giving them access to experienced office managers enhanced by AI technology. They are revolutionizing how small HVAC businesses manage their operations, providing them with top-tier office expertise that was previously out of reach due to cost or availability constraints. Their unique model allows skilled office managers to support multiple businesses efficiently, maximizing their impact in the industry.
About the Position:
We’re seeking a detail-oriented Process Support Specialist to provide remote support to our US-based HVAC office managers. The ideal candidate will execute administrative tasks, manage documentation, and assist with customer service functions for small HVAC businesses across the United States, allowing our office managers to focus on higher-level strategic support.
Responsibilities:
- Prepare and process invoices
- Submit warranty registrations and rebate documentation
- Manage administrative tasks and documentation
- Maintain accurate digital records
- Support office managers with daily operations
- Assist with customer service tasks when needed
- Help with basic social media content and scheduling
Requirements
- Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) – MUST
- Strong English communication skills (written and spoken)
- Experience as a Virtual Assistant, Admin, or similar role
- Experience handling permits, rebates, or documentation
- Familiarity with social media tools
- Hands-on experience using modern CRM platforms, task management tools, and AI tools to improve efficiency
- Highly organized with strong attention to detail
- Comfortable using tools and learning new systems
- Able to work independently and manage multiple tasks
Setup & Availability
- Stable internet connection (100+ Mbps) and a quiet, professional workspace
- Work schedule is Monday to Friday, 9 PM – 5 AM PHT. Be available to work changing shifts as business needs require – MUST
Benefits
- Above-market base
- Fully remote, long-term role — no commute, no office mandate
- Direct line to client stakeholders
- Opportunity to grow into higher-level roles
- AI-native toolkit — inside the loop