Product Support Specialist (with developer-level skill)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 4h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 89d ago
The date the source published, not the day we noticed it (2026-07-14). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $130k–182.5k/yr
Middle 50% of 45 listings that do state pay — Engineering · all levels · APAC · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 5h ago · last seen 1h ago
The listing
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Client:
The Client's company is designed to optimize shopper experiences to increase conversion rate, AOV & revenue. The Client's app seamlessly integrated into Shopify, BigCommerce, Magento, and WooCommerce, the client's company delivers AI-Search, Collection filters, Merchandising, Personalization, Similar Styles, and Complete-the-Look.
About the Position:
We're looking for a Product Support Specialist to answer support tickets and guide customers through the platform.
- OPEN TO FRESH GRADUATES
- Respond to customer inquiries and resolve issues via email (Zendesk) in a timely and professional manner
- Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (in R&D)
- Collaborate with development teams to resolve issues and implement solutions
- Continuously learn about our products
Requirements
- Excellent English communication skills: verbal, written, and reading is a MUST
- Knowledge of CSS, HTML, and JavaScript is a MUST
- Previous experience in customer service, technical support, or a related field is an ADVANTAGE
- Knowledge of Shopify is an ADVANTAGE
- Experience with Zendesk is an ADVANTAGE
- Excellent problem-solving skills
- Strong attention to detail and ability to manage multiple tasks simultaneously
Benefits
• Fully remote, long-term opportunity
• Work directly with US-based teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles