Senior Technical Support Engineer
Posted 440 days ago, which is unusual. The employer's own board was still carrying it when we last read it, just now.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 9h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 440d ago
The date the source published, not the day we noticed it (2025-07-28). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €78.2k–93.6k/yr
Middle 50% of 10 listings that do state pay — Engineering · all levels · Bulgaria · EUR/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 11h ago · last seen just now
The listing
emerchantpay is a leading global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management and performance optimisation. We empower businesses to design seamless and engaging payment experiences for their consumers.
We are looking for an experienced, full-time Senior Technical Support Engineer to join our IT team. The ideal candidate will have proven work experience in technical support.
Responsibilities
- To provide professional technical support to clients and partners of the company;
- To perform technical administration of various systems such as Payment Gateway, eWallet, CRM, etc.;
- To support and monitor the system applications;
- To Create and update merchant client accounts in the system;
- To assist clients during the integration period with our systems and support integrations to service providers;
- To troubleshoot, report, and resolve issues in a timely manner;
- To interact with other teams and clients to resolve issues;
- To oversee and participate in the tracking, troubleshooting, and resolution of issues logged internally and by clients;
- To participate in the weekly product release and execute tests, analyze results of test runs, and report those results;
- To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards.
- Our TS team provides 24/7 support and we work on schedule.
Requirements
- 5+ years in a similar position;
- Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP;
- Familiar with the client/server model;
- Knowledge of HTML, CSS, and JavaScript;
- Familiar with MS Office applications (Word, Excel, Outlook, etc.);
- Highly proficient in spoken and written English;
- Enthusiastic, hard-working and motivated team player with excellent communication skills.
Considered as an advantage
- Previous experience working in tech support for high-availability systems (1st or 2nd level);
- Knowledge of Ajax, XML, PHP, SQL and shopping carts or other eCommerce software;
- Willingness to work on shifts.
Benefits
- Fast-growing payment company;
- Excellent working conditions, casual atmosphere, and state-of-the-art hardware;
- Modern, challenging, constantly growing business;
- Professional development - books, trainings, certifications, etc.
- 25 days paid holiday, 1 day for every 2 years with us;
- Fully distributed and remote.
If you are interested, please apply with your CV in English. Only short-listed candidates will be contacted.
The personal data of the applicants will be processed in strict confidentiality by emerchantpay Ltd., UIC 175117520 solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
emerchantpay is an equal opportunity employer. We appreciate people with different backgrounds and mindsets, and we honor diversity and inclusion.