Customer Service and Administration Assistant (0010-1410)

Looking for Philippines-based candidates

Job Role: Customer Service and Administration Assistant

Compensation range: $1,500 AUD - $2,000 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: An Australian wholesale distributor specialising in scooters, ride-on products, outdoor recreation equipment and accessories.

The business supports both wholesale (B2B) customers and direct-to-consumer (B2C) sales across a portfolio of brands and online stores.

Role Overview: We are seeking a proactive and highly organised Customer Service & Administration Assistant to provide day-to-day operational support across these brands.

The ideal candidate is a versatile customer service and administration professional who enjoys variety and takes ownership of their work.

They should be equally comfortable responding to a wholesale retailer's delivery enquiry, helping an online customer with a product return, and supporting management with administrative tasks.

We are looking for someone who is resourceful, reliable, detail-oriented and capable of becoming a trusted member of the wider business team.

Key Responsibilities: 

1. Customer Service – B2B & B2C

• Respond to customer enquiries via email, phone and online messaging.
• Assist wholesale retailers with product availability, order enquiries, delivery updates and account-related questions.
• Support B2C customers with product enquiries, order tracking, returns, warranty requests and general after-sales assistance.
• Handle customer complaints professionally and escalate complex issues when required.
• Maintain accurate customer records and follow up on outstanding enquiries.
• Provide consistent, high-quality customer service across multiple brands.

2. Order Processing & E-commerce Administration

• Process and monitor customer and wholesale orders.
• Coordinate with warehouse and logistics teams regarding dispatches, deliveries and stock availability.
• Assist with returns, exchanges, refunds and warranty administration.
• Update product information, pricing, stock availability and listings across relevant e-commerce platforms.
• Maintain accurate order records and assist with basic reporting.
• Identify recurring customer issues and recommend improvements.
• Support basic website and product catalogue administration.
• Help document and improve internal processes as the business grows.

3. Executive Assistance & General Administration

• Manage shared inboxes.
• Provide administrative assistance to business owners and management.
• Prepare documents, spreadsheets, reports and meeting notes.
• Maintain internal databases, filing systems and customer records.
• Follow up with suppliers, customers and internal team members on outstanding tasks.
• Assist with general business coordination and ad hoc administrative projects.

4. Shipping/Freight International 

• Assist with managing paperwork incoming shipments from overseas suppliers.
• Maintain spreadsheet of shipments from overseas with shipment dates and delivery dates.

Requirements

Required Skills and Qualifications:

• Minimum 3 years' experience in customer service, e-commerce support, administration or a similar role.
• Excellent written and spoken English, with confidence communicating with Australian customers.
• Previous experience supporting an Australian, New Zealand, UK or US business preferred.
• Strong organisational skills and ability to manage competing priorities.
• Experience handling customer enquiries, order processing and complaint resolution.
• Proficiency with Microsoft Office or Google Workspace.
• Familiarity with e-commerce platforms, CRM systems and customer support tools.
• Strong attention to detail, problem-solving skills and a proactive approach.
• Ability to work independently across multiple brands and business functions.

Highly Regarded:

• Experience with Shopify, Neto/Maropost, WooCommerce or similar e-commerce platforms.
• Experience with wholesale distribution, retail or consumer products.
• Familiarity with inventory management, order fulfilment and logistics.
• Previous executive assistant or business administration experience.
• Intermediate level Excel reporting and product catalogue management.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)