L2 Technical Support Representative - Work from home | Shifting Schedule
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7h ago
The date the source published, not the day we noticed it (2026-10-16). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,300–1,600/mo
Middle 50% of 11 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 2h ago · last seen just now
The listing
- As a frontliner, answer customer enquiries about products and services through various channels, such as live chats, online messages, emails, or phone calls.
- Create customer support tickets to track and monitor progress on resolving customer queries.
- Provide Level 2 technical support for EV products, focusing on hardware troubleshooting, set-up, configuration, and maintenance, as well as delivery and logistics concerns.
- Redirect customers to the appropriate agency or department for handling.
- Escalate complex customer complaints or technical issues to the appropriate support team.
- Set up appointments or follow up with customers after first contact.
- Update records of customer interactions.
- Provide general customer support as the need arises.
- Ensure inbound and outbound communication reflects the best of the company.
Requirements
- Bachelor's degree in any related field or equivalent.
- Minimum of 3 years’ experience in technical support or a similar role.
- Experience in L2 technical support and hardware troubleshooting, preferably involving EV products or related electrical equipment, is an advantage.
- Familiar with customer relationship management (CRM) software and/or ticketing systems.
- Strong communication and problem-solving skills, with the ability to work well within a team.
- Quick learner with sharp attention to detail and a willingness to develop new skills.
- Self-motivated and proactive, able to work independently with minimal supervision.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Work from home
- Shifting schedule
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.