People Operations Specialist

What You'll Do:

• You'll be a first line of support for employee and manager HR questions (policies, benefits, systems, employee lifecycle changes) resolving routine inquiries directly and routing anything complex to the right specialist, so nothing employee-facing falls through the cracks.

• You'll support HRIS (Paycor) data integrity across the employee lifecycle, processing new hires or offboarding employees, while updating data accurately and flagging discrepancies before they surface in an audit.

• You'll partner closely with Payroll to ensure every employee change (new hires, terminations, compensation adjustments, leaves, and status changes) is communicated and reflected accurately and on time, so paychecks are always right and nothing slips between systems.

• You'll own our parental leave practice end-to-end, walking employees through the process from the moment they share their news, coordinating timelines and paperwork, and serving as their main point of contact so they feel supported (not confused) through one of the biggest moments in their life. You'll bring a strong understanding of Paid Leaves and FMLA requirements, ensuring employees receive the full benefits and protections they're entitled to while maintaining clear communication throughout their leave.

• You'll own the execution of annual benefits, open enrollment, drafting communications, answering employee questions, uploading rates into our HRIS, and supporting the broker relationship so the process runs smoothly from your seat in the room. This includes coordinating with Finance and Payroll to ensure rates are accurately loaded and communicated to employees.

• You'll maintain compliance documentation (I-9s, leave paperwork, training trackers) so our records stay audit-ready across federal, state, and local requirements.

• You'll run onboarding, orientation, and culture programming, making sure new TeamSnappers feel set up for success and that remote team-building efforts actually land. 

What Will Set You Up for Success:

• 3-5 years of experience in an HR, People Operations, or HR Generalist-type role. You don't need to have done everything here before, but you've touched at least a couple of these areas (employee support, HRIS, benefits, or compliance).

• Comfort learning and working inside an HRIS platform (Paycor experience is a plus, not a requirement).

• Careful attention to detail. You catch the small things before they become compliance or payroll problems.

• Strong service instincts and communication skills. You can walk someone through a sensitive process, like parental leave, with clarity and empathy.

• Ability to juggle several different types of work in the same week without losing track of details.

• Comfort supporting a remote or distributed team.

Nice-to-haves:

• Exposure to benefits administration or open enrollment cycles.

• A natural eye for process improvement; you notice where a workflow is clunky and enjoy finding a better way to do it.

• Familiarity with I-9 verification, leave administration, or other compliance documentation.