CSR — Customer Service Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 83d ago
The date the source published, not the day we noticed it (2026-08-11). Last seen at its source 6h ago.
We have tracked this listing since 18 Oct 2026 (15 days). The employer's own board has carried it every time we have read it, most recently 6 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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JazzHR employer's own board first seen 15d ago · last seen 6h ago
The listing
About Kitsch
Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional — and that starts with how we treat our customers.
The Role
We're looking for a Customer Service Representative to join our growing Customer Support Team. You'll respond to customer service tickets, help customers with order-related requests using our Shopify connected apps, and share personalized product info tailored to each customer's beauty needs.
What You'll Do
- Respond to customer service tickets via email, chat, and phone in a timely and efficient manner.
- Troubleshoot and resolve complex customer issues like shipping delays, product defects, missing packages, and payment problems.
- Escalate unresolved issues to the right department and follow up until they're resolved.
- Work closely with other Customer Service Representatives to solve customer needs.
- Maintain in-depth knowledge of our product offerings, promotions, and policies.
- Recommend products based on what each customer actually needs.
- In your application, let us know if you have experience in social media community management, and share a list of the customer service and order management software you've used professionally.
What You Bring
- 2-3 years of experience in customer service.
- A track record of solving complex customer issues.
- Experience with customer service software and tools.
- A high school diploma or equivalent (a college degree is a plus).
- Background in beauty or retail is a plus.
- Experience with Shopify tools or ecommerce is a plus.
- Empathy, strong communication skills, and a knack for problem-solving.
Full-time, remote (Philippines)