Richardson Sales Performance
via JazzHR
Client Success Manager (UK)
still open
verified 1d ago
posted 41d ago seen 7h ago
Apply at richardsonsalesperformance.applytojob.com
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 41d ago
The date the source published, not the day we noticed it (2026-09-22). Last seen at its source 7h ago.
We have tracked this listing since 18 Oct 2026 (15 days). The employer's own board has carried it every time we have read it, most recently 7 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United Kingdom
No source stated where this role may be worked. This is read from the ad's own words.
Pay not stated
Similar roles pay $70.2k–112.5k/yr
Middle 50% of 21 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
JazzHR employer's own board first seen 15d ago · last seen 7h ago
- location not stated
The listing
Client Success Manager
Richardson Sales Performance is the global leader in sales training and performance improvement. We drive accelerated growth by bringing clarity and simplicity to the areas that matter most. From ensuring sales managers are executing the right activities to equipping sales teams to drive a buyer-aligned sales process with exceptional skills and strategies. We guide sales organisations through a digitally enabled performance journey that excites, engages, and reveals impact.
We engage clients and find ways to turn potential into progress; we create solutions to unlock what is possible – managers who know exactly how to drive growth from their teams, clients who see the difference in how their sales teams show up, and a clear path to outperformance. We provide a modern performance improvement solution with collaborative customisation, that drives process change, enhances selling skills, and provides comprehensive curricula to equip sales professionals with all they need to get ahead and stay ahead. We stay at the forefront of business trends that are driving significant change across all industries, and we provide thought leadership and market guidance in response. Our goal is to consistently exceed client expectations and bring them the full value of our exceptional solutions to drive their business forward.
Our company is growing and evolving, and now is an exciting time to join our team.
That's where you come in…
The Client Success Manager is an experienced, client-facing role responsible for leading Client engagements focused on sales performance improvement, measuring outcomes of the training, while driving value realisation, retention, renewals, and expansion across a portfolio of accounts. The Client Success Manager will work with Richardson's Sales Performance clients and third-party resources to help clients successfully implement and deploy sales performance improvement solutions, which typically include the following:
We offer a comprehensive employee health and wellness benefits programme.
Richardson Sales Performance is the global leader in sales training and performance improvement. We drive accelerated growth by bringing clarity and simplicity to the areas that matter most. From ensuring sales managers are executing the right activities to equipping sales teams to drive a buyer-aligned sales process with exceptional skills and strategies. We guide sales organisations through a digitally enabled performance journey that excites, engages, and reveals impact.
We engage clients and find ways to turn potential into progress; we create solutions to unlock what is possible – managers who know exactly how to drive growth from their teams, clients who see the difference in how their sales teams show up, and a clear path to outperformance. We provide a modern performance improvement solution with collaborative customisation, that drives process change, enhances selling skills, and provides comprehensive curricula to equip sales professionals with all they need to get ahead and stay ahead. We stay at the forefront of business trends that are driving significant change across all industries, and we provide thought leadership and market guidance in response. Our goal is to consistently exceed client expectations and bring them the full value of our exceptional solutions to drive their business forward.
Our company is growing and evolving, and now is an exciting time to join our team.
That's where you come in…
The Client Success Manager is an experienced, client-facing role responsible for leading Client engagements focused on sales performance improvement, measuring outcomes of the training, while driving value realisation, retention, renewals, and expansion across a portfolio of accounts. The Client Success Manager will work with Richardson's Sales Performance clients and third-party resources to help clients successfully implement and deploy sales performance improvement solutions, which typically include the following:
- Identifying the Client's strategic business goals, and leading indicators of performance improvement (sales talent knowledge, behaviour, and pipeline)
- Supporting the Client in obtaining measurable and sustainable benefits from their investment in Richardson
- Ensuring adoption and utilisation of Richardson's solutions
- Working as part of an Account Management team where the CSM partners with the sales lead to develop, expand, and renew Client relationships
- Demonstrates insight into, and understands the needs of, clients in service of growing client demand and increasing retention.
- Collaborates with client stakeholders to develop Strategic Account and communication plans for enhancing sales performance that align with the client's overall business objectives.
- Contributes to the overall success of the client's sales leadership as well as Sales, Revenue, Enablement, and HR/Learning and Development leaders.
- Manages strategic client partnerships, with accountability for retention, client outcomes, and expansion of recurring revenue.
- Applies strong communication, stakeholder management, and executive influence skills.
- Partners with clients to build and manage multi-year development/curriculum plans aligned with overall goals.
- Works closely with cross-functional teams, including sales, product, and support, to coordinate client activities and resolve any issues or concerns.
- Drives programme management activities for launch and deployment of services.
- Analyses ROI and KPIs to evaluate the success of solutions, while highlighting integration points for CRM and Talent Management.
- Conducts regular business reviews with clients, analysing usage data and identifying opportunities for improvement or growth.
- Interprets data and insights to inform client recommendations and demonstrate impact.
- Prepares and evaluates data from participant assessments, surveys, reinforcement tools, Learning Management Systems, etc. to identify areas for learning reinforcement.
- Creates and maintains client success plans, tracking progress and ensuring client satisfaction.
- Partners with sales on renewals for existing clients seeking to continue services.
- Identifies and escalates cross-sell and upsell opportunities to sales.
- Monitors, reports, and escalates client feedback, issues, and opportunities as needed.
- Advocates for client needs within the company, gathering client feedback and sharing insights to drive product development and innovation.
- Keeps up to date with industry trends and best practices, sharing knowledge and insights with the team and our clients.
- Account Management: Knowledge of the practices, tasks, and tools associated with providing service and support to clients.
- Cross-Selling/Upselling: Identifies and escalates opportunities for additional sales or expansion revenue.
- Client Intimacy: Models a culture of client success to deliver on client needs and insights throughout their journey.
- Delivers Insights: Articulates and understands client data and strategy to position recommendations and insights. Able to create new demand by proactively bringing new insights to target accounts.
- Engaging Clients: Maintains client satisfaction to meet their needs. Actively engages in client success activities such as driving adoption and monitoring to retain clients.
- Needs Analysis: Understands the client's needs in terms of both the client's business situation and challenges, and products/services.
- Product Knowledge: Uses knowledge of specific products/services to detail how each works, what business value it offers, and why it appeals to our ideal clients.
We offer a comprehensive employee health and wellness benefits programme.
Equal Opportunities
Richardson Sales Performance is committed to cultivating a workplace that is diverse, equitable, and inclusive, and we are continuously evolving our DE&I practices and making progress in this area. Richardson adheres to the Equality Act 2010, which prohibits discrimination in recruitment and employment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, and sexual orientation. We are committed to making reasonable adjustments for candidates throughout the recruitment process.Job RequirementsQualifications
- Degree preferred, ideally in Business Management, Performance Improvement, HR/Training, or a related field.
- Minimum of 5 years' experience in client success, programme/project management, sales management consulting, or related experience.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and communicate effectively with clients and cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to analyse data and identify trends and insights.
- Results-driven mindset, with the ability to prioritise and manage multiple projects and clients simultaneously.
- Self-motivated and proactive, with a strong sense of ownership and accountability.
- Proven client success advocate.
- Change management and adoption experience.
- Advanced use of Outlook, Excel, MS Word, and PowerPoint required.
- Good understanding of CRM (Salesforce) and other sales operations tools.
- Must be willing and able to work and travel as needed, up to 25% travel required.