Customer Digital Engagement Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 15d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source 9h ago.
We have tracked this listing since 18 Oct 2026 (15 days). The employer's own board has carried it every time we have read it, most recently 9 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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JazzHR employer's own board first seen 15d ago · last seen 9h ago
The listing
Sembi is the parent company behind leading AI Software Quality and DevOps tools including TestRail, Xray, Testmo, Ranorex, Kiuwan, and PreEmptive. Our products help development and QA teams ship better software with confidence, and our community is at the center of everything we do.
We’re building a stronger global community of testers, developers, and security professionals. This role will help turn Sembi’s audience into an engaged ecosystem that learns, shares, and advocates together.
Role Overview
The Customer Digital Engagement Specialist sits within Customer Success and owns the day-to-day execution of our in-product engagement and digital community efforts for all Sembi customers.
This is a hands-on, execution-focused role centered on Pendo, digital community spaces, and lifecycle communications that help customers adopt best practices, get more value from the product, and stay engaged throughout their journey. The Specialist works closely with CSMs to scale outreach that would otherwise take manual, one-to-one effort, and partners with Product and Support to keep in-app guidance and community content accurate and relevant.
Key Responsibilities
- Design and execute customer email and in-app engagement campaigns
- Create automated customer journeys for onboarding, adoption, renewals, and expansion
- Segment customers based on behavior, lifecycle stage, or health
- Develop self-service content such as webinars, knowledge base articles, videos, and guides
- Track engagement metrics and optimize campaigns using A/B testing
- Partner with Customer Success, Product, Marketing, and Support teams
- Identify customers who may need human outreach based on digital engagement signals
Qualifications
- 1-3 years of experience in Customer Success, digital/community engagement, or customer marketing operations.
- Hands-on experience with Pendo or a comparable digital adoption/engagement platform is required.
- Comfort working with digital community platforms (forums, in-app communities, or similar) is a strong plus.
- Basic comfort with engagement/usage data and reporting tools.
- Clear, customer-friendly written communication skills.
- Organized and able to independently execute recurring programs and campaigns.
- Interest in SaaS, DevOps, or software testing is a plus; prior marketing-team experience is not required.
What Success Looks Like
- In-app Pendo programs run smoothly and measurably improve adoption for TestRail and Xray customers.
- Customers have an active digital community for peer support, tips, and best practices.
- CSMs spend less time on manual, repetitive outreach thanks to scaled digital engagement.
- At-risk accounts consistently receive timely, relevant digital touchpoints.
- Customer Success leadership has clear, regular visibility into the impact of engagement.
Key Metrics
- Product adoption
- Customer engagement rates
- Time to first value (TTFV)
- Feature adoption
- Renewal rates
- Gross and net revenue retention
- Expansion revenue influenced
- Customer health improvements
- Email open and click-through rates
An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
By submitting your application, you acknowledge that Sembi, Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision, unless a longer period is required by law or you provide explicit consent for continued retention (e.g., for consideration for future opportunities).
In compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of your personal information at any time by contacting compliance@sembi.com. Sembi, Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.