Docketly-Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-10-21). Last seen at its source 5h ago.
We have tracked this listing since 21 Oct 2026 (11 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
US, Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$70k–80k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 11d ago · last seen 5h ago
The listing
About Docketly:
Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what’s possible for the legal services industry.
Job Overview:
You'll own a portfolio of enterprise law firm clients their outcomes, their satisfaction, and their growth. This isn't a hand-holding role. You'll be the one spotting risks before they become problems, digging into data to find the story, and showing up to client conversations with answers, not just updates.
About 80% of your time goes deep on existing accounts; the other 20% is bringing new clients online, including the technical integration work that makes it all run.
What the day-to-day looks like
You're running weekly account analysis across volume, pricing, coverage, and outcomes and turning that into action, not just a report. You're leading quarterly business reviews with firm leadership, managing escalations when things go sideways, and finding expansion opportunities when they're ready for more. On the technical side, you're setting up EDI and API integrations: field mapping, SFTP access, result codes, the works.
You're also expected to use AI tools constantly for analysis, for drafting, for spotting account risk earlier than you could manually. This is an AI-first company, and that's not a buzzword here.
You'll thrive here if you
- Have 3–5 years in customer success, account management, or a client-facing ops role with an analytical edge
- Can independently dig into data, find the trend, and communicate it clearly — even when the picture is messy
- Already reach for AI tools first and can show examples of it
- Are comfortable with dashboards and BI tools (we use Metabase)
- Can run a tight client meeting and write a crisp follow-up
- Stay organized across a full portfolio without losing track of what matters most
Bonus points for
- EDI, SFTP, or technical onboarding experience
- Building prompts or automations with AI tools
- Legal industry or legal tech background
- SOPs, escalation frameworks, or internal knowledge bases you've built from scratch
Tools you'll use: Metabase, Slack, Intercom, Jira, the Docketly platform, and whatever AI tools help you move faster.
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Work Environment:
- Casual, open-plan office. Full-time remote schedule, Monday through Friday.
- Agile working model with daily huddles, weekly Client Review, and monthly management reviews.
- Infrequent travel possible for client visits or industry events.
Salary Range: $70,000-$80,000 depending on experience
Schedule: Monday through Friday, Remote