Broker Operations Specialist-Japanese Speaking
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 33d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source just now.
We have tracked this listing since 23 Oct 2026 (9 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
China, Taiwan, Japan, Australia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay A$1,650–2,250/mo
Middle 50% of 17 listings that do state pay — Operations · all levels · APAC · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 9d ago · last seen just now
The listing
About the Role
ThreeTrader is a globally operating online trading services provider committed to delivering reliable, high-quality financial services. As we continue to scale, we are looking for a detail-oriented and resilient Broker Operations Specialist to join our Operations team.
In this role, you will be at the core of our day-to-day brokerage operations — managing account processes, coordinating cross-functional workflows, and ensuring seamless service continuity across shifts. This is a high-frequency, fast-paced environment that rewards strong process discipline, clear communication, and a continuous improvement mindset.
Job Responsibilities
- Handle daily operational requests related to account management and deposit/withdrawal processes, ensuring timely and accurate execution.
- Coordinate closely with internal departments including CS, Sales, Risk, Finance, and BIT teams to facilitate smooth operational workflows.
- Follow up on operational cases with efficiency and precision, maintaining a high standard of accuracy in a fast-paced environment.
- Support shift-based operational coverage to ensure consistent and stable service quality across all operating hours.
- Participate in process optimisation, operational monitoring, and workflow improvement initiatives to enhance team performance.
- Identify and escalate operational anomalies or risks in a timely manner, contributing to a proactive risk management culture.
- Maintain accurate records and documentation in line with internal compliance and audit requirements.
- Leverage AI tools and emerging technologies to streamline repetitive processes and improve overall operational efficiency.
Requirements
- 2-4 years of working experience, with candidates from Forex/Financial industry backgrounds strongly preferred.
- Ability and willingness to adapt to shift-based working arrangements, including rotating or non-standard hours.
- Emotionally stable and able to maintain consistent performance in high-frequency, repetitive communication environments.
- Capable of managing long-term cross-department coordination and sustained operational follow-up with minimal supervision.
- Strong sense of responsibility, attention to detail, and genuine willingness to learn operational logic and internal processes.
- Demonstrated mindset to leverage AI tools for improving work efficiency, productivity, and quality, with a proactive approach to exploring new ways to enhance business impact.
- Candidates with long-term career development intentions are preferred — we invest in people who grow with us.
- N1 Japanese or higher is highly preferred.
Preferred Qualifications
- Prior experience in Operations, Customer Service, or Financial Support environments, particularly in roles involving FX products.
- Track record of handling high-volume operational tasks or working in shift-based roles within regulated financial services.
- Cross-functional experience spanning Customer Support, Operations, Risk, and/or Finance teams is a distinct advantage.
- Familiarity with brokerage systems, trading platforms, or back-office operational tools.
Benefits
Why ThreeTrader?
- Be part of a growing global brokerage with a collaborative, high-performance operations culture.
- Structured onboarding and operational training with clear pathways for role progression.
- Work with a team that embraces process innovation and actively uses AI tools in daily workflows.
- Competitive remuneration with shift allowances and performance-based incentives