Manager | Health Information Management

Scheduled Weekly Hours:

• Location: Primarily remote, with some on-site presence required in Green Bay or La Crosse, WI

• Direct Reports: Approximately 19 across the enterprise

Position Summary

The manager of Health Information Management works closely with the Director to provide leadership in planning, organizing, and developing direct personnel and work processes in various aspects of the electronic medical record storage, retrieval, retention, security and completion. Advises the organization on regulatory and accreditation requirements for patient record documentation and ensures data integrity of the electronic health record. The manager provides oversight and guidance of documentation software and disease-specific national data registries coordination and operations.

In ITDS, we are committed to a culture of service to all that is built on the foundational values of respect, transparency, and trust. The culture of service includes providing excellent customer service to the end-users by adhering to these principles:

• In every interaction, display active listening and communicate in a clear, respectful, and timely manner across a variety of channels (in-person, phone, email, live chat, etc.).

• Maintain an empathetic, calm and professional attitude toward colleagues and end users.

• Collaborate within and across teams and departments to resolve issues quickly and efficiently.

Education:

REQUIRED: Bachelor's degree in healthcare, Health Information Management, or related field or equivalent years of experience and education

DESIRED: Bachelor’s degree in healthcare, Health Information Management, or related field

Certification/Registration/Licensure:

REQUIRED: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT)

Experience

REQUIRED: 3-5 years of experience

Essential Job Duties / Major Responsibilities

• Lead a team in the development and execution of strategic and operational plans for health information management, ensuring alignment with market trends, regulatory standards, and organizational goals.

• Ensure conformance to statutes, regulations and standards from external agencies as they apply to health information.  

• Provide leadership to recruit, develop, engage, and retain a high-performing team.

• Develop, implement and maintain health information management policies and procedures that define how data is collected, stored, accessed, and used.

• Oversee financial performance by meeting fiscal targets, participating in budgeting, analyzing financial data, and implementing cost-effective changes.

• Manage software vendors and service providers to negotiate contracts, service agreements, and ensure timely resolution of issues.

• Drive innovation by exploring new techniques, tools, and technologies to improve health data, record retrieval, and retention systems. 

• Collaborates across teams working with clinicians, leaders, and IT professionals to align data practices with clinical workflows and operational goals.

• Foster a culture of continuous improvement and data-driven decision-making within the organization.

• Monitor key performance metrics and reporting to track effectiveness of initiatives and stakeholder satisfaction.

Core Leadership Expectations

• Organizational Strategy and Implementation: Recognizes market trends, assesses impact on the area of responsibility, contributes to responsive strategic plans, develops operational plans, and communicates them to gain alignment and commitment.

• Fiscal Management: Uses established processes to ensure accountability for effective operations and resource management.

• Human Resource Management: Uses established processes to select, align, develop, motivate, manage, and retain a highly skilled team.

• Excellence in Service and Quality: Supports seamless delivery of quality patient care, safety, patient experience, and customer service. Uses Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design.

• Organizational Leadership: Provides leadership and accomplishes objectives by integrating processes and initiatives while modeling collaboration. Participates in and supports brand and service delivery teams as requested.

• Maintains accountability for implementation of regulatory requirements.

• Serves as liaison to the community.

• Performs duties and responsibilities as defined by the department, if applicable.

Why Join Us:

• Benefits Package: We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.

• Flexible Work Location: This role offers the ability to work primarily from home. There is an expectation that this leader comes on-site as business needs dictate in either Green Bay or La Crosse, WI.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer