Business Development & Customer Success Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 6d ago
The date the source published, not the day we noticed it (2026-10-27). Last seen at its source 1h ago.
We have tracked this listing since 27 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Remote Philippines
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Philippines
The description agrees: it names Philippines.
What the ad says
…Location: Philippines (Remote)…
Pay not stated
Similar roles pay A$1,888–2,550/mo
Middle 50% of 28 listings that do state pay — Sales & Marketing · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 6d ago · last seen 1h ago
The listing
Business Development & Customer Success Specialist
Position Type: Full Time
Location: Philippines (Remote)
Schedule: Monday - Friday 9am - 6pm EST
Salary Range: Php 70,000 - 90,000 per month
About the Company
Our client is a trusted partner to fashion brands across the UK and US, supporting a wide range of well-known labels. With more than 19 years of experience managing complex sample movements, they combine premium customer service with a distinctive bulk-buying model that delivers 20–30% savings on shipments through leading couriers like DHL, UPS, and FedEx. Committed to sustainability and operational excellence, the company has been carbon-neutral since 2019 and proudly holds B Corp certification, reflecting their dedication to responsible practices and exceptional value for their clients.
About the Role
As a Business Development & Customer Success Specialist, you will play a vital role in driving our client's expansion across the US market while delivering exceptional support to existing customers. Your mission is to build new business opportunities through strategic outbound outreach and ensure a seamless customer experience by coordinating with customers and leading shipping carriers. This role directly contributes to the company's growth by helping generate new partnerships, strengthening customer relationships, and supporting the continued success of its US operations.
Responsibilities
Sales & Business Development (80%)
Conduct outbound prospecting to retail and fashion companies across the US market.
Reach out to prospective companies per day using a structured outreach process.
Execute multi-touch outreach campaigns through email and phone calls.
Schedule qualified sales meetings for senior leadership.
Maintain accurate records of outreach activities and meeting outcomes.
Follow established outreach sequences and sales processes.
Learn to build prospect lists using company-provided sales tools after the initial onboarding period.
Customer Service (20%)
Manage US customer service emails, including:
Responding to client inquiries about shipment status, delays, or customs issues.
Liaising efficiently with carriers (DHL, UPS, FedEx) and customers to provide timely updates or requested information.
Maintaining a 30-minute SLA for turnaround on customer requests (excluding premium clients, who are handled by a different team member).
Communicate clearly and empathetically while resolving issues and maintaining high levels of client satisfaction.
Competencies and Qualifications
Must-Have
Minimum 2–3 years in logistics, with experience at DHL, UPS, or FedEx.
Previous experience in outbound sales, business development, account management, or customer success.
Demonstrated customer service and administrative abilities.
Strong written and verbal communication skills.
Advanced proficiency in Excel; highly organized with proven attention to detail.
Experience using Slack for internal communication
Experience with CRM or sales engagement tools.
Knowledge of lead generation and prospect research.
Nice-to-Have
Proficient with Microsoft Excel or Google Sheets for cost comparison and data tracking.
Experience supporting retail, fashion, or e-commerce customers.
What We Offer
100% Remote Work
13th Month Pay
Healthcare (HMO)
Comprehensive Fringe Benefits package
Paid Service Incentive Lead (SIL)
Paid Philippines Holidays
Free Learning and Development Programs
Application Process
We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.