Customer Support Advisor
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5d ago
The date the source published, not the day we noticed it (2026-10-28). Last seen at its source 2h ago.
We have tracked this listing since 28 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,588/mo
Middle 50% of 18 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 2h ago
The listing
About the Role
We are looking for a Customer Support Advisor to join our team! If you are a tech-savvy individual eager to grow your career in Technical Support and you enjoy solving difficult technical application issues, let’s chat!
You will help our clients and partners navigate our Location Marketing Cloud, answer their technical questions, and make sure they have an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver great support and solutions. Building and maintaining relationships across departments will be key to your success, including close collaboration with the other Technical Support & Services teams, such as Implementation.
Your Responsibilities
Manage technical support requests from our clients, with a focus on KPIs like customer satisfaction
Escalate bugs through the right internal channels (e.g. Jira) and teams
Collaborate closely with colleagues across the wider Customer Organization, including Customer Success, Sales, and Implementation
Your Profile
Experience in Customer or Technical Support, preferably in a B2B SaaS environment
Excellent written and spoken English
Able to work independently and comfortable working remotely
Motivated by finding great solutions for customers, with a truly service-oriented approach
Able to quickly get up to speed on new and technically complex issues, prioritize them, and stay organized
Ideally, experience with ticketing and CRM systems (e.g. Jira, Salesforce)
Good level working with Excel or Google Sheets
Experience working in an international team
Open to new ideas and approaches
Comfortable researching new issues
Access to a strong and reliable internet connection at home
Some completed college education
Eligible to work in the Republic of the Philippines
Bonus Points
Basic MySQL skills, including writing and updating queries
Understanding of HTML, CSS, and JavaScript, and able to troubleshoot browser errors
Previous experience with APIs, including working in Postman
Basic understanding of location management on networks such as Google and Facebook