Chargeback Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 21h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-28). Last seen at its source 1h ago.
We have tracked this listing since 29 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Mexico
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 4d ago · last seen 1h ago
The listing
Our Payments Risk Management Team is seeking a highly motivated and detail-oriented entry-level Chargeback Specialist to join our growing team. In this role, you will play a critical part in protecting company revenue, managing customer disputes, and ensuring a smooth experience for our merchants.
This position will be fully remote based out of Mexico
Reports to our US based Payments Risk Manager
What You Will Own
Guided Dispute Resolution: Manage a small, guided caseload, ensuring timely updates and clear communication to merchants for all assigned cases.
Evidence Collection: Gather evidence and submit responses using established checklists and workflows, focusing strictly on adhering to network regulations.
Process Management: Own the timely submission of responses to maximize the success rate of assigned disputes.
Outcome Communication: Clearly communicate both positive and negative dispute outcomes to merchants to maintain transparency and trust.
Funds Oversight: Oversee the collection and return of disputed funds while maintaining accurate financial records.
Fraud Monitoring Support: Assist in the proactive monitoring of chargeback volumes to learn how to identify potential fraud trends under senior guidance.
What You Will Need to Accomplish the Job
Exceptional Organization: The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence submissions are error-free.
Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.
Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.
What Will Make Us Love You
Exceptional Organization: The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence submissions are error-free.
Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.
Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.
Salesforce Knowledge: Background with the platform known as Salesforce. Be able to create cases and manage them.
Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.