Customer Success Enablement Business Partner
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-29). Last seen at its source 1h ago.
We have tracked this listing since 29 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
San Francisco; Seattle; Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
San Francisco, Seattle
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $81.5k–150k/yr
Middle 50% of 481 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 4d ago · last seen 1h ago
The listing
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Go-to-Market Enablement develops the capabilities that help Stripe’s customer-facing teams deliver greater value to users. We align expectations for role excellence, build practical learning experiences, and equip managers to reinforce new skills and behaviors.
Stripe’s Customer Success Managers are ongoing partners to some of our largest users after they begin using Stripe. They help users understand the health of their business on Stripe, address challenges, and identify opportunities to get more value from our products. Through regular business reviews and account engagement, they connect users’ priorities with how Stripe can support their business.
The Customer Success Enablement Business Partner will support these teams from onboarding through ongoing development, connecting global enablement programs with the priorities of Customer Success leaders, managers, and teams.
What you’ll do
You’ll serve as the strategic enablement partner to Customer Success leadership, helping identify the skills, knowledge, and practices that Customer Success Managers need to support their users effectively. You’ll translate those needs into a focused enablement roadmap and work with global program owners, Customer Success Operations, and subject matter experts to deliver it.
You’ll bring an understanding of customer success work and combine strategic partnership with hands-on execution. That includes shaping role-specific learning offerings, equipping managers to reinforce skills, and using data and feedback to evaluate what’s working. You’ll also make clear tradeoffs about priorities, protect the team’s time, and connect stakeholders with the right expertise across enablement.
Responsibilities
- Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs
- Shape onboarding and ongoing development for CSMs, building role-specific offerings and coordinating handoffs for ongoing administration and management
- Build the governance, roadmaps, and operating rhythms needed to prioritize requests, manage dependencies, and deliver complex programs with consistency
- Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs
- Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders
- Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness
- Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of experience in customer success, professional services, enablement, program management, or a related field supporting post-sales or customer-facing teams
- Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams
- Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution
- Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance
- Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working
Preferred qualifications
- Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams
- Experience supporting customer success teams serving large enterprise customers
- Experience building or improving an enablement program, service model, or governance framework
- Experience working across regions and time zones within a global, matrixed organization
- Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement